Planet Fitness

4.1
404 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
6432 S Parker Rd, Aurora, CO
80016, United States

Hours

Reviews

4.1
404 reviews
5 stars
275
4 stars
39
3 stars
18
2 stars
12
1 star
60

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is frequently noted for its cleanliness, with many customers appreciating the well-maintained facilities.

Staff Friendliness

While some reviews mention friendly and helpful staff, there are also complaints about rude or indifferent employees.

Customer Service Issues

Several customers reported poor customer service experiences, particularly regarding membership issues and staff responsiveness.

Equipment Availability

Many customers highlighted that the gym is not crowded and equipment is readily available.

Management Concerns

There are multiple mentions of poor management practices, including unhelpful responses to customer complaints and inconsistent staffing.
  • NH
    Nicholas Howard
    Nov 10, 2025
    5.0
    I came in on early early Sunday morning and greeted to very cheerful smile and was helped by a very kind young lady. She took the time to teach me how to check my daily sign-in dates and even offered me double time on the deep tissue massage chair, which I really needed. She showed great patience, professionalism, and initiative — definitely team-lead material. This employer is lucky to have her.
  • CA
    C A
    Nov 2, 2025
    1.0
    Im mad they got rid of basically all the elliptical machines, there are like 6 left when there was around 12 before and 2 of them have immobile arms. They kept all the stair machines that NO one uses instead.
  • RC
    Rosanna Campbell
    Oct 2, 2025
    5.0
    Very clean, they just got new equipment, staff is very friendly. I prefer this location
  • DR
    Derek Rupp
    Sep 19, 2025
    5.0
    I really love this gym! It has such an amazing vibe and it’s very clean and everyone is respectful to one another. I don’t get mean looks from other members or feel like someone is sizing me up like every other gym I have been too. It’s just something you need to experience for yourself to truly understand. I took 8 years off from working out and this place has really helped me get back on the road to fitness. I am so grateful.
  • TG
    Tracy Grosshans
    Aug 18, 2025
    1.0
    Super surprised that they refused to honor a free trial. Just one trial or maybe a tour around the gym? Am I really asking for too much? Desk guy, probably trainer was so unhelpful I immediately went to Vasa fitness. Really bad customer service for someone who just wanted to try the gym. Super bummed. Called the location and spoke with manager. Did not help. Still refusing to honor a one day trial that is posted on corporate website. After I asked if I could have a tour he said no problem …but had to ask 🤨

Frequently Asked Questions About Planet Fitness

What are the operating hours for Planet Fitness in Aurora (Arapahoe Crossings), CO?

Planet Fitness is open Monday through Thursday from 5:00 AM to 10:00 PM, Friday from 5:00 AM to 9:00 PM, and Saturday and Sunday from 6:00 AM to 8:00 PM.

Does Planet Fitness offer any special hours on holidays?

Yes, Planet Fitness has special holiday hours such as closing at noon on November 27, opening at 6:00 AM on November 28, and various hours on other holidays. Check their website for detailed holiday schedules.