LensCrafters

Reviews

• DA

  Denise A

  2 days ago
  1.0
  Horrible service at LensCrafters. My brother purchased Meta glasses, paid in cash, and returned the next day asking for a refund. They refused to return his money, even though he should have been refunded in the original form of payment. The way he was treated was unfair, disrespectful, and unacceptable. It is extremely disappointing when a business does not honor its own policy and fails to treat customers with respect. I will make sure my family, friends, Facebook groups, and followers across my social media platforms know about this experience, and I will be making a video about it as well. I would not recommend this location. well done lens crafters :)
• AB

  Anna Bernhard

  Mar 10, 2026
  5.0
  A+ they go the extra mile every time! Thank you!
• TM

  Tracy McGee

  Feb 23, 2026
  1.0
  I wasn't pleased with my glasses so I asked for a refund. Which is something they honored. However, the credit card I originally used to make the purchase was compromised and the refund had to be issued in a check from their corporate office. I originally purchased the glasses on December 29th, returned them one week later and I still have not received my check. I did receive it 5 days ago, however, it was put in the envelope with wet ink and the bank could not deposit it due to being unable to see the correct routing and account numbers. Therefore I was told by Ed the manager as well as Brian the other manager that I get a new check issued ASAP. I was told i would receive a call for certain on Friday. Well its Monday February 23rd and I still don't have a check and I still dont have answers!! I will never do business with Lens Crafter's again and I would recommend That you don't either. Poor communication, poor customer service poor management and poor corporate actions as well. Terrible experience
• PP

  Petsya

  Feb 17, 2026
  1.0
  Great doctors - but go elsewhere to buy your frames or contact lenses. They were having computer issues the day I tried to order contact lenses. I had a 10% off coupon that they said they would keep in my file and so then I would just have to call in place the order. When I called in they couldn’t find the coupon, so I wasn’t able to use with my order. Have been a patient here for over 20 years, loyalty means nothing to them. I’ll find someplace else to make my purchase.
• RR

  Rick Rain

  Feb 9, 2026
  5.0
  Great customer service, good selection of frames. Will definitely be going back.

Frequently Asked Questions About LensCrafters