UCLA Health West Hills Orthopedic Surgery

Reviews

• GH

  G H

  Apr 4, 2026
  5.0
  Very competent staff
• JP

  Jack Pomakian

  Dec 2, 2025
  1.0
  The transition of Dr. Bhagia's orthopedic practice to UCLA Health (also referred to as UC Regents, UCLA Health Orthopedic Surgery, or W.H. Orthopedic Surgery) has been a complete disaster. As a long-time patient of Dr. Bhaggia and Physician Assistant Jodi-Ann Williams, I have always received excellent care. However, since the practice was acquired in January, the quality of patient service has deteriorated significantly. Several days prior to my last appointment, I was informed that I would be seen by a new doctor instead of PA Williams. I was assured that this provider was in-network with my insurance. On the day of the visit, the front desk collected my $35 specialist copay, again assuming the doctor was in-network. To my surprise, I later received a bill from UCLA Health for $210. Upon contacting my insurance, I was informed that the doctor I saw was out-of-network. Additionally, there is a pending charge of $1,085 for the same visit. After spending over five hours on the phone with both my insurance and UCLA billing, I received nothing but repeated apologies and no resolution. According to my insurance, UCLA Health and its affiliated entities are not in-network. Dr. Bhagia, PA Williams, and another provider are in-network, but the doctor I was scheduled with is not. Even ARC, which no longer exists, remains listed as in-network also the building next door UCLA West Valley Medical Center is in-network. I have since canceled my upcoming appointment and looking for a new orthopedic provider. To UCLA Health, UCLA Health Physician Services and UC Regents: if you expect to be paid, I recommend resubmitting the claim appropriately. I will not pay for services that were misrepresented as in-network. Furthermore, I urge your office manager to address the lack of training and awareness among front desk staff regarding insurance coverage--it is unacceptable and has caused undue stress and financial confusion. I want to sincerely thank Dr. Bhagia and PA Williams for the outstanding care they provided to me and my wife over the years.