Planet Fitness

Reviews

• GS

  Gustavo Serrano

  Oct 21, 2025
  5.0
  Súper bien limpio👍👍👍
• JP

  Jorge Pantoja

  Sep 29, 2025
  2.0
  The cleanliness is great but the one complaint is the fact that the front desk controls the music. One of the receptionists that’s always here either plays heavy metal or the worst type of jazz music imaginable. We are trying to work out and get a good pump not listen to your horrible taste in music. Please let the patrons choose. Isn’t that why you have the app?
• RM

  Rebeca Machado

  Sep 20, 2025
  1.0
  Terrible service and inflexibility with premium members Had an absolutely frustrating experience at this gym. My phone broke right before my workout and I brought my driver's license as ID, thinking that would be sufficient to access the facilities. The problem: Staff flat-out refused to let me use the gym because I "needed a smartphone" for check-in. When I explained my phone was broken and showed my license, they said they couldn't verify my membership without the mobile app. Most outrageous part:I have the PREMIUM membership that allows me to visit any gym in the chain, but they denied me access because this "wasn't my home gym." So what's the point of having the premium membership if I can't use it when I need it? No backup systems: It's unacceptable that in 2025 they don't have an alternative system to verify memberships. What happens to people who don't own smartphones? What about elderly members? They told me they "don't have access to the member database" from the front desk, which sounds like a cheap excuse. Non-existent customer service: Staff was inflexible and unprofessional. They offered no alternative solutions and showed no willingness to help a paying member. Would not recommend:If you're looking for a gym that values its members and has functional systems, look elsewhere. It's a shame because the facilities are decent, but the service is terrible. Won't be renewing my membership.
• GC

  Gilier Chiu

  Sep 3, 2025
  1.0
  No hotwater in girls shower.
• EM

  Elsie Meza

  Sep 2, 2025
  1.0
  BEWARE OF CANCELATION FEES. Even if you cancel your membership, if you dont cancel by the 27th, you will be charged THE ANNUAL FEE. The worker Raul failed to mention that to me when I signed paperwork to cancel my membership at this location. I have been a member since 2021 and despite my loyalty, they refused to give me a refund. I cancelled in August yet I woke up to a FOURTY DOLLAR annual fee. I called multiple times and even the manager said there is nothing they can do on their end. I will be calling corporate because it is unbelievable that they still charge members to CANCEL. They should be transparent and open about these expectations. However, Raul failed to communicate this to me. Planet fitness is not worth all this hassle and I will NEVER step foot into this gym again.

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