Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
243 reviews
5 stars
222
4 stars
7
3 stars0
2 stars1
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or dismissive.
Product Quality
Customers appreciated the variety and quality of frames available, but there were complaints about issues with lens fitting and repairs.
Store Experience
The store environment was generally described as clean and well-organized, with many customers noting a pleasant shopping experience.
Staff Knowledge
Several reviews highlighted the expertise of staff members, particularly in assisting with frame selection and explaining lens options.
Communication Issues
Some customers reported poor communication regarding appointments and refunds, leading to frustration.
- GPGeorge PorterNov 5, 20255.0Staff went above and beyond to get me meta glasses!
- SSSDN SPRSep 20, 20251.0They didn’t measure correctly, the glass falls off and the manager is saying I am sorry, you can buy a new one. They provide a lot of misleading information before you buy but then when you find out, they give you some nonsense reasons. They’re very expensive too.
- JCJessa CruzAug 30, 20251.0I had a very disappointing experience at this LensCrafters location. The customer service was well below expectations. The staff came across as unapproachable and dismissive, which made the entire visit uncomfortable. When I was trying on glasses, I was rushed through the process rather than given the time and support needed to make a proper decision. To make matters worse, the refund I requested took an unreasonable amount of time to be processed, with little communication or care shown throughout. Overall, I did not feel valued as a customer. I hope management takes this feedback seriously and provides additional training, as the service I received did not reflect the level of professionalism and courtesy I would expect from LensCrafters.
- TTTheRealB2.0Aug 19, 20255.0Timothy was very helpful in my purchase of my Versace eyeglasses. He was very knowledgeable about everything regarding anti-reflective the anti-blue. It was a quick and easy purchase.
- ADAaron DassAug 2, 20251.0Rude workers. Probably will stick to any other LensCrafters store for the future
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
Can I get prescription wearable technology at LensCrafters?
Yes, LensCrafters offers prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What are the regular business hours for LensCrafters in Walnut Creek?
LensCrafters is open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 9:00 AM to 5:30 PM, and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters accommodate wheelchair accessibility?
Yes, LensCrafters has a wheelchair accessible entrance.
Where is LensCrafters located in Walnut Creek?
LensCrafters is located at 1129 South Main Street, Space 1129, Walnut Creek, CA 94596.
Are there any nearby clothing stores where I can shop after visiting LensCrafters?
Yes, nearby clothing stores include GAP on the Main, Anthropologie, Tommy Bahama, Vineyard Vines Walnut Creek, Emporio Armani, and Chanel, which you can visit after your appointment.
What dining options are available near LensCrafters?
Nearby dining options include Va de Vi Bistro & Wine Bar, Bounty Hunter Walnut Creek, BH Wood-Fired Grill, Teleferic Barcelona, Slice House, and Rooftop for a variety of cuisines and atmospheres.
Is there a nearby bank or ATM close to LensCrafters?
Yes, customers can use the Capital One ATM or visit the Capital One Café and Union Bank, which are conveniently located nearby for financial services.
Can I schedule an eye exam appointment online for LensCrafters?
Yes, you can schedule your eye exam appointment online through the provided scheduling link.