Safeway Pharmacy

Reviews

• CR

  Christina Rickman

  Feb 18, 2025
  1.0
  I have been trying for 10 days to get a prescription refilled. Pharmacy keeps telling me they need a pre-approval from Dr. That my primary insurance to reject paying for prescription so my secondary insurance to approve it. . Doctors office has sent pre authorization already and shows primary already denied it. I called again today and told the lady on the phone Doctor said it’s already been sent. And, she was quite rude, cutting me off and saying no it’s not. I called doctors office again to verify info pharmacy gave me. While on hold the MA called the pharmacy. When she returned to me she said the lady on the phone was quite snippy. Kept interrupting her and said the insurance info was different and they only have the secondary insurance on file. But?? Somehow just a couple of days ago they charged my primary insurance for another med? I’ve been using Safeway pharmacy for some time.. so it seems odd to me of how they don’t have both.. and the pharmacy was the one who kept saying primary needs to deny to send to other insurance if they only had one. MA didn’t get any where with pharmacy and the only solution we could come up with was to cancel the request and send it to another pharmacy that would be more helpful. This hasn’t been a pleasant experience, I have had this medication filled and approved at this location for over 6 months. Dosage was changed. My hopes would be that the pharmacy would work with me and the doctors office to resolve the issue of getting this filled vs not listening, interrupting and just saying no doctors office is wrong when they have proof and then saying insurance isn’t on file when they’ve just used both. I hope this can be used as a learning experience. This was on Feb 17, 2025
• JJ

  JJ

  Oct 14, 2024
  1.0
  This pharmacy is dishonest. I went last week to pick up my medication. The Asian male pharmacist (wearing white coat) told me my medication was out of stock and that it would be ordered and would be in by Monday. I followed up today via phone call, and the female pharmacist told me that my medication was never ordered and that that it requires further approval from my doctor based on some company policy that can’t be found online or anywhere. I believe this policy is likely made up. It’s Very unfortunate that pharmacists end up being an obstacle to healthcare, and even worse that a company like Safeway employs these types. It’s a shame, you’d expect professionals to take more pride in their work. Or at the very least higher levels of integrity.
• CH

  Cheri Halsema

  Apr 13, 2024
  1.0
  The Asian female pharmacist is very rude. The middle aged causation assistant is also very rude. I've asked them directly 3 times this week for a refill with no response in the last 5 days. Now when you ring their number it automatically hangs up! Unbelievable! I'm changing pharmacies.
• MR

  Meche Rabot

  Mar 16, 2024
  5.0
  Absolutely great, awesome service very understanding. I had a problem getting my medicine and they worked it out. I really appreciate the staff there at Safeway Pharmacy in Vacaville.

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