StretchLab

Reviews

• CD

  Celeste D

  Dec 5, 2024
  5.0
  I feel totally amazing after my stretch class. 💯
• LI

  Laiba irshad

  Apr 7, 2024
  5.0
  The staff is exceptionally proficient, and I commend the team for their professionalism in delivering excellent service. Yesterday Umair did really provided stretch that relaxed me . Made another appt and purchased membership.
• MM

  Maurice

  Apr 6, 2024
  1.0
  I'm now changing my review because I've been overcharged for the "deal" and no return calls from management and or owners. I gave my credit card for a 3 month subscription and then no one seems to know how to deactivate without the general manager or owners approval. Every month I'm being charged another 350.00 and I'm pissed off. The kids in the store are really nice and don't need to be the recipient of such unlawful business practices. If this is happening to you please post your experience as I'm ready to take legal action. I've sent multiple emails to the general manager of vacaville and Napa. If anyone knows a reporter in vacaville that can share what is happening I and others would appreciate your support. I'll continue to share New reviews and I hope they will do the right thing!!! Umair communicated the process in detail and provided an excellent introduction to stretchlab. So much so that I purchased a package immediately. I recommend this to anyone feeling tight or stressed. It was definitely better than a massage.
• RB

  Ramon Blancovargas

  Mar 30, 2024
  5.0
  I had my first two stretches this week and they were amazing! Juliet is so sweet, kind, and gentle. I have a lower back injury and she is very conscious of this and aware of what my body needs and can tolerate:) She stretched parts of my body that I didn't even know were tight. Personally, I prefer the Stretch Lab over my physical therapy sessions. I also cannot complete this review w/o mentioning Bella. Bella works the front and her customer service is top notch. Bella truly cares about the customer which is so hard to find nowadays. I had some issues with my contract and scheduling my stretches. I went in and spoke to her face to face and she took care of the issue and got everything straightened out. I give Stretch Lab in Vacaville my stamp of approval:)
• RR

  Ralph

  Mar 4, 2024
  1.0
  I would strongly advise against using StretchLab or committing to their contractual agreements. Despite paying $259 for a 4 stretch package, my experience was marred by frequent scheduling conflicts and significant communication breakdowns. Despite assurances from the initial sales associate regarding the possibility of a refund, I was informed that reimbursement was not an option when I sought to address the numerous issues encountered. The sales associate essentially lied saying I could get a refund anytime just for me to sign the contract. Following my escalation of the matter to my credit card company, StretchLab declined to issue a refund and subsequently withheld the four stretches included in my package, stipulating additional payments or continued contract engagement as prerequisites for their provision. Consequently, I find myself having disbursed $259 without receiving any corresponding services or benefits. I have taken measures to report this unsatisfactory experience to the Better Business Bureau and intend to share my feedback to make this company be held accountable for predatory business practices.

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