Quest Diagnostics

Reviews

• MR

  Maira Rhyner

  Mar 25, 2026
  1.0
  I just had my appt today- and the lady that took care of me had no interaction with me. No eye contact!! It would have been nice to have some interaction with your patient... Hi! Good Morning!! ect. When she gave me urine cup / with wipes she didn't explain what wipe to use first ect. I wish i had her name . But hope fully you could pull my info and get info so that you could explain the importance of customer service. She helped in room #1 on 3/25
• YZ

  Yvonne Zhuang

  Mar 21, 2026
  1.0
  My name is L.. On the morning of March 26, 2026, at approximately 10:30 AM, I brought my four-year-old daughter, R., to the Quest Diagnostics location at 1399 E. Foothill Blvd in Upland for a blood draw. From the outset, the phlebotomist, Natalie, demonstrated a lack of basic professionalism. She called my daughter’s name in an impolite manner, without any greeting or courtesy. Her demeanor immediately heightened my daughter’s anxiety, causing her to become visibly distressed and begin crying. While requesting our insurance card and lab order, Natalie appeared visibly irritated and rolled her eyes. I informed her that the documents were with my wife outside the procedure room. When she retrieved them, my wife clearly explained that our daughter is autistic and asked her to exercise patience and care. Despite this, Natalie proceeded without demonstrating any effort to adjust her approach. She enlisted another staff member to restrain my daughter and inserted the needle while my daughter was clearly agitated. Blood had already begun flowing into the collection tube when Natalie abruptly removed the needle and refused to complete the procedure, claiming it was unsafe due to my daughter’s movement. This sequence of actions is deeply concerning. If Natalie believed the situation was unsafe, she should not have initiated the procedure at all. Beginning the blood draw under those conditions and then abruptly stopping it after venipuncture had already occurred demonstrates poor judgment and a lack of appropriate clinical decision-making. Equally troubling, after removing the needle, Natalie failed to follow basic safety protocols. She did not promptly remove the tourniquet, did not properly apply pressure to the puncture site, and made no attempt to comfort or stabilize my daughter. Instead, she raised her voice and demanded that we leave the room immediately. When I requested her full name, she deliberately covered her badge and refused to identify herself. She repeatedly cited “safety,” yet her conduct throughout the encounter reflected the opposite. I was given no clear explanation of what had occurred or why the procedure was handled in such a manner. Before we were forced to leave, she wrote down only her first name and the name of her supervisor, Nichole, and rushed us out. My daughter came in for medical care but left traumatized, frightened, and confused. This experience has significantly undermined her trust in healthcare providers and will make future medical procedures far more difficult. While I acknowledge that no harm may have been intended, the impact of this incident is serious. The behavior displayed was not only unprofessional but also raises concerns about patient safety, particularly when working with an autistic kid. My family has had many positive experiences with Quest Diagnostics in the past, which makes this incident especially disappointing. The level of care we received on this occasion fell far below acceptable medical and professional standards.
• DD

  Denny

  Mar 17, 2026
  5.0
  The 1st girl that was going to draw my blood said she was having trouble finding a good vein, and so she went to get another girl to try and she got my vein very 1st time and it was painless. I was so happy!
• AA

  Ana

  Mar 9, 2026
  5.0
  We had to take our 1 yo baby for bloodpanels that was instructed by our pediatrician, I honestly had to look into reviews to decide which location to go, and this was by far the best one with a quick and easy check in, no wait time and Carlos was the best! I read reviews about him before I decided to go here and he is definitely the pro, he spoke with us before the procedure and give us a little of peace. We were so nervous for our baby, and naturally she cried but honestly they handle it so professionally and they did it in record time. There was another nurse or coworker helping Carlos, I don’t think I knew her name but she was very very helpful too.
• AR

  Armando Rivera

  Mar 8, 2026
  4.0
  The phlebotomist who treated me did not check the orders that my doctor had ordered, she only took the sample that my insurance sent me by mail, every four months my doctor orders me several blood tests to control high blood pressure and diabetes in this case it was not like that I told the phlebotomist, she said it was