Planet Fitness

4.3
1069 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
20040 Hawthorne Blvd, Torrance, CA
90503, United States

Hours

Reviews

4.3
1,069 reviews
5 stars
727
4 stars
169
3 stars
58
2 stars
36
1 star
79

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Overall, staff members are frequently praised for their friendliness and helpfulness, with specific mentions of exceptional service from individuals like Yanni and Keith.

Cleanliness

The gym is generally noted for its cleanliness, although there are significant complaints regarding the condition of the bathrooms and occasional equipment cleanliness.

Noise Levels

Several customers expressed dissatisfaction with the loud music, which detracted from their workout experience.

Equipment Availability

The gym often experiences overcrowding, leading to long waits for equipment, particularly during peak hours.

Customer Service Issues

There are multiple reports of poor customer service experiences, particularly regarding membership cancellations and staff attitudes.
  • SW
    Steve Wojtak
    Nov 13, 2025
    5.0
    The employees are wonderful and they keep the place spotless. I even told them that and to pass the comment on to management.
  • TM
    Tess Mayhem
    Nov 12, 2025
    1.0
    If you own a van or anything bigger than an SUV do not go here I pulled in at 7:00 to shower security pulled behind me at 7:02 and threatened to tow me while I was in Planet Fitness security is extremely rude because I did not know exactly how long I was going to be in the Planet Fitness so he threatened to tow
  • SA
    SAVAGE AF
    Oct 19, 2025
    5.0
    My favorite location. The employees here are always courteous and respectful, and the gym has a very positive vibe. I also appreciate that you can check yourself in without anyone hovering over you — it feels relaxed and comfortable.
  • PM
    Phillip Mack
    Oct 17, 2025
    5.0
    I'm a member at different clubs for different reasons. However, my best experience and interactions are at PF Torrance. Keith and TanR (management) are professional and will go the extra mile to help with any issues a member may have. Although, the entire staff is worthy of praise - Yanni would be my MVP - I observed Yanni display the patience of a Nun ☺️she was incredibly nice and helpful to 3 elderly ladies. It was like watching a "Hallmark" special. Honestly, I would have weaseled my way out of what I perceived to be an exhaustive exercise of customer service. However, around the 20min mark I appreciated her efforts and how shallow my thinking was. I thought about how I would want someone to treat an elderly family member. Management is top notch but Yanni is an absolute star!
  • SG
    Stephanie Gleason
    Oct 13, 2025
    2.0
    I am not one to write negative reviews, but the music is so obnoxiously loud that it made my entire experience today miserable. The place is clean and the staff are nice, but you can’t have music blaring so loud that you can hear it over your headphones and it makes you want to run away when you take them off. I have been traveling the US for over 15 months and been to hundreds of different Planet Fitness locations and have never had music so loud! And the staff says there is nothing they can do about it! How can you take pride in your gym but not in your customers comfort level…..

Frequently Asked Questions About Planet Fitness

What makes Planet Fitness unique compared to other gyms?

Planet Fitness is a welcoming gym where everyone can build strength at their own pace in a Judgement Free Zone®, offering best-in-class equipment and fostering a supportive community.

What are the operating hours of Planet Fitness in Torrance, CA?

Planet Fitness in Torrance is open 24 hours a day, 7 days a week, allowing you to work out whenever it suits your schedule.