LensCrafters

4.7
403 reviews
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Business Details

21540 Hawthorn Blvd, Torrance, CA
90503-5755, United States
(310) 370-2626
https://local.lenscrafters.com/ca/torrance/21540-hawthorn-blvd.html
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About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
21540 Hawthorn Blvd, Torrance, CA
90503-5755, United States

Hours

Reviews

4.7
403 reviews
5 stars
365
4 stars
6
3 stars
1
2 stars
4
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like Kevin, Sue, and Brooklyn for their exceptional service.

Professionalism

Several reviews highlighted the professionalism of the optometrists and staff, noting thorough eye exams and knowledgeable assistance in selecting eyewear.

Service Issues

Some customers reported negative experiences related to long wait times, understaffing, and poor communication, particularly regarding order issues and customer complaints.

Product Quality

There were mixed reviews about the quality of products, with some customers expressing dissatisfaction with defective frames and the handling of warranty issues.

Overall Experience

While many customers had positive experiences and expressed a willingness to return, there were notable complaints about specific staff interactions and service delays.
  • IL
    Imelda Llona
    3 days ago
    1.0
    Mr Cris, the “manager” was very rude and impolite. He used inappropriate words. He doesn’t listen and just talk and talk with his loud voice. He lacks customer care.
  • KF
    Kathy Fields
    Dec 26, 2025
    5.0
    Mr William was very clear, honest and professional also very polite patient with respect.
  • EM
    Elise Mak
    Dec 8, 2025
    1.0
    Every time I come into this location, customer service lacks. I have gone in several times without being greeted, asked if I needed help or that “someone will be right with me.” Not my favorite location for sure. :-/
  • AM
    Anthony Myers
    Dec 3, 2025
    5.0
    The staff was very helpful in working with me to change the lenses on my glasses.
  • KM
    Kiran Mandyam
    Nov 23, 2025
    5.0
    Excellent customer service
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Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.