Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker The Promenade at Westlake
140 Promenade Way, Thousand Oaks, CA
91362, United States
Hours
Reviews
4.8
141 reviews
5 stars
134
4 stars0
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service throughout the shopping experience.
Product Selection
Customers appreciate the wide selection of frames and reasonable prices, often noting the quality and variety available.
Professionalism
The optometrists and staff are praised for their professionalism, thoroughness, and ability to address customer needs effectively.
Store Environment
The store atmosphere is described as welcoming and pleasant, contributing to a positive shopping experience.
Mixed Experiences
While many reviews are positive, there are a few negative experiences regarding product quality and customer service inconsistencies.
- BNBarclay Neel3 days ago5.0Excellent experience at this branch. Mario took good care of both of us.
- RHR HJan 5, 20265.0Jakob was so helpful, went above and beyond! He took his time with me, even when I changed my mind many times. If you are in the need of glasses, this is the place to go. Such an easy process.
- BDBarbara diazJan 3, 20265.0Great experience at Warby Parker today. They had a great selection of frames and the staff was I creditably helpful.
- RCRobbin CloseDec 31, 20255.0I had an excellent experience at Warby Parker in Westlake Village. The optician helped me with changing the lenses in the frames I bought last year. My prescription changed. He (Jakob) was careful, kind and knowledgeable. He made sure my prescription was complete and right. I was very impressed and recommend Warby Parker. I have been a good customer for several years.
- RCRebecca CitronDec 17, 20255.0Dr Saima Naseem was just wonderful! She was patient with my questions and I wasn’t rushed to get through the appointment like my previous doctor! Very sweet and the retail staff were very helpful and friendly! Even though my insurance is out of network it was still less expensive than my primary and better service!
Frequently Asked Questions About Warby Parker The Promenade at Westlake
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker The Promenade at Westlake offer?
They offer high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams, along with frames, lenses, and adjustments.
What are the store hours for Warby Parker The Promenade at Westlake?
The store is open Monday to Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Do I need to bring anything for my visit, such as an eye exam or purchasing prescription lenses?
You only need your eyes to browse and try on frames. If purchasing prescriptions or contacts, bring a digital or physical copy of your current prescription. Bringing an FSA or HSA card is helpful if you plan to use it for payment.
Does Warby Parker accept vision insurance?
They are in-network with several major insurance carriers and also facilitate using out-of-network benefits, though coverage may vary by location or plan.
Can I get my glasses adjusted or measured at the store?
Yes, the store offers optical measurements and complimentary adjustments for life with any Warby Parker frame, and opticians are available for tune-ups.
What is Warby Parker's return and exchange policy?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories. Contact lenses can also be returned or exchanged within 30 days if unopened and in original packaging.
Are gift cards available at Warby Parker The Promenade at Westlake?
Yes, physical gift cards can be purchased online or in-store, and e-gift cards are also available for instant delivery.
How can nearby places at The Promenade at Westlake help during my visit to Warby Parker?
The Promenade at Westlake shopping center offers convenient dining options like Sweetgreen and Marmalade Cafe where you can grab a meal before or after your appointment, making your visit more enjoyable.
Are there nearby beauty and fashion stores close to Warby Parker The Promenade at Westlake?
Yes, nearby boutiques like Planet Beauty for cosmetics and beauty supplies, and clothing stores like Brandy Melville and Lorna Jane Westlake are close by for additional shopping during your visit.
What dining options near Warby Parker The Promenade at Westlake might I consider?
You can try a variety of nearby restaurants such as Hot Diggity Dog for casual dining, Soom Soom Fresh Mediterranean for Middle Eastern cuisine, and The Grill on the Alley for American fare.