Business Details
About
OpticianSunglasses StoreContact Lenses Supplier
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Details
- DeliveryNot available
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
Location
Warby Parker The Promenade at Westlake
140 Promenade Way, Thousand Oaks, CA
91362, United States
Hours
Reviews
4.8
130 reviews
5 stars
123
4 stars0
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and attentive staff, highlighting their willingness to assist and provide a pleasant shopping experience.
Product Quality
Many reviews noted the great selection of frames and reasonable prices, with some customers expressing satisfaction with the quality of their glasses.
Store Atmosphere
The store was described as clean, organized, and welcoming, contributing to a positive shopping environment.
Eye Exam Experience
Customers appreciated the thoroughness and professionalism of the eye exams, particularly praising the optometrists for their care and attention.
Mixed Feedback on Issues
Some customers reported issues with glasses fitting or quality, but noted that staff were generally helpful in addressing these concerns.
- SMSean MacDonald2 days ago5.0Terrific showroom with super helpful staff. Good experience and great prices. Ended up buying 2 pairs of prescription glasses due to the buy one get other half price, which was still half of what I usually pay at optometrist. Glasses seem stylish and well made.
- KGKaren Adele Lynch Gustovich3 days ago5.0Would recommend this place to anyone. Warm, helpful and knowledgeable staff. Nice environment. Skilled optometrist.
- SBStrang Bros6 days ago5.0I spent HOURS (across two days) trying to find the right glasses. The knowledge, help, and kindness of all the employees coupled with the incredible range of inventory made this so much more enjoyable than I had expected shopping for glasses! After shopping other places, I found WP to have the best selection, most reasonable prices and the best customer service all around. Highly recommend!
- KKKajal kNov 15, 20251.0the most unprofessional place i have ever done business with- the worst experience i've ever had - will never go back-
- MMMOct 27, 20251.0I had noticed there was makeup on one of the glasses i was looking at to get. I brought it up to the person helping me. And after she cleaned them, she asked me “is this to your liking?” I decided to not get glasses today only because i can’t afford it right now but the person helping me said “maybe next time don’t mention that there is makeup on the glasses in front of a customer.” Maybe you guys should be cleaning the glasses there is no make up on the nose pads of the glasses. No one wants to try on dirty glasses. The one who was helping me pick out glasses was dirty blonde and freckles. Don’t want an attitude when you go in, get help from someone else. Want better customer service, goto the one in Woodland Hills
Frequently Asked Questions About Warby Parker The Promenade at Westlake
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker The Promenade at Westlake offer?
They offer high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams, along with frames, lenses, and adjustments.
What are the store hours for Warby Parker The Promenade at Westlake?
The store is open Monday to Friday from 10:00 AM to 6:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Do I need to bring anything for my visit, such as an eye exam or purchasing prescription lenses?
You only need your eyes to browse and try on frames. If purchasing prescriptions or contacts, bring a digital or physical copy of your current prescription. Bringing an FSA or HSA card is helpful if you plan to use it for payment.
Does Warby Parker accept vision insurance?
They are in-network with several major insurance carriers and also facilitate using out-of-network benefits, though coverage may vary by location or plan.
Can I get my glasses adjusted or measured at the store?
Yes, the store offers optical measurements and complimentary adjustments for life with any Warby Parker frame, and opticians are available for tune-ups.
What is Warby Parker's return and exchange policy?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories. Contact lenses can also be returned or exchanged within 30 days if unopened and in original packaging.
Are gift cards available at Warby Parker The Promenade at Westlake?
Yes, physical gift cards can be purchased online or in-store, and e-gift cards are also available for instant delivery.
How can nearby places at The Promenade at Westlake help during my visit to Warby Parker?
The Promenade at Westlake shopping center offers convenient dining options like Sweetgreen and Marmalade Cafe where you can grab a meal before or after your appointment, making your visit more enjoyable.
Are there nearby beauty and fashion stores close to Warby Parker The Promenade at Westlake?
Yes, nearby boutiques like Planet Beauty for cosmetics and beauty supplies, and clothing stores like Brandy Melville and Lorna Jane Westlake are close by for additional shopping during your visit.
What dining options near Warby Parker The Promenade at Westlake might I consider?
You can try a variety of nearby restaurants such as Hot Diggity Dog for casual dining, Soom Soom Fresh Mediterranean for Middle Eastern cuisine, and The Grill on the Alley for American fare.