LensCrafters

Reviews

• BG

  bonnie g.

  Apr 4, 2026
  5.0
  Excellent Experience from LC & Dr Cohen office. My experience with LC Simi Valley started about a year ago with Lead Nate at the SV Location. It's been a super fun experience picking out the RIGHT glasses for my face . First Class in Customer Service . From LC & Dr Cohen . Nate is one of the most knowledgeable helpful Opticians I've ever encountered . 2025 It all started when i wanted to ditch my old doctor . The old doctors tech SOLD me glasses i , never warned me i'd regret not getting anti glare on a $1300 pair of glasses , the only damn thing he didn't sell was the anti glare ! $1300 glasses poorly fitting ended up in a drawer . Simi Valley Location I stopped by on a chance they could help me with these glasses I thought i loved but that's because that old PA SOLD the stylish & tiffany brand and how well thecolors match my face etc . Yes true , but frame size not so much to the point of blisters . . I met Nate for the first time and he offered to help straighten out the tiffany frame and refit them to my face for FREE ! Then he offered me that if that didn't work come back and he'd keep fixing them until they did . After the third fixing session both Nate & I knew all the reasons why there was no way these glasses were going to work for my anatomy . He really got it and HEARD my concerns never once "sold" me anything , except for warranty - just buy it it's worth the $39 for sure It was about October when we renewed contact lense prescription and I got a pair of reading ONLY glasses . At last minute Inurged my 67 year old husband to ditch the costco readers and get a real eye exam, and use the benefits we pay for! He was able to get a nice pair of Armani readers also assisted through the LC and his insurance process by Nate & Dr . Cohen. My husband liked Dr Cohen so as busy as it is at the end of the year Dr Cohen was able to get me in at a sick time 3pm on New Year's eve! Whooo Hoo!! max out those insurance benefits ! Dr Cohen is kind patient and caring . He understood that I'm not the normal " I need a reader prescription" patient . We did all exams necessary and got a good prognosis and barely changed my prescription, My eyes change sometimes twice a year . So well schedule follow ups as necessary. I want to emphasize his care for patients . My 3pm appointment ran slightly late and the family behind me approx at 4:30/5pm were the rudest people expecting Dr Cohen to rush through our exam but he did not . He was calm didn't allow the family to distract him or take him off his great chair side manner . He was so professional and ignored that AH family of 4-5 who were glaring at both of us and walked me out. All at about 5pm on New Year's eve . The store is open for various services till 8pm which is so convenient . Seriously who gets to use their insurance benefits up to the last second on NYE - Nate made it happen!! I highly recommend this LC and please see Nate if you have complicated issues , he's knowledgeable about insurance , he'll always help you get the best fit for you , prices using LC Promotiins vs Insurance and sometimes at certain times of year it's max promo and I just got 2 pairs of prescription progressive lenses all decked out incl. the ANTI GLARE burberry light weight tortoise rectangular glasses & cute cat eyes Ralph light weight sunglasses for under $600. My progressive prescription is one of the most expensive . the frames were practically free due to insurance and LC sent me a birthday promo for free lenses so for my prescription lenses a $300+ value with purchase of a frame . I took advantage of that and found the lightest weight ralph's cats for $96 (included in that $600 price above) The weight is what matters for my face . Style is great but if it causes pain I'm at the age that function over fashion is the best outcome . Nate helped me pick out both, great fit and fashion . Thanks Nate for all the great advice and guidance . Your an asset to LC 🙏🏻
• SP

  Shai Pinchassi

  Mar 24, 2026
  5.0
  Had a very pleasant visit today to the Lance crafters store in simi valley , a routine visit to look for a new pair of lenses turned out to be an amazing one by a store employee named Tali A real pro who went out of her way to answer every question , help me try on many frames ( ended up buying two new ones) , can’t say enough… Thank you for making my day
• A1

  AVGURU 1974

  Mar 24, 2026
  5.0
  Tali was super helpful and knowledgeable, guided us with all the options in such a professional way ! Best place in town!
• JJ

  JC_is_cool1111

  Mar 24, 2026
  5.0
  Getting contacts from this Lens Crafters, Eileen Ortiz was an exceptional worker during my appointment. Would definitely come back because of her help 😂
• CM

  Chaunteé M.

  Mar 21, 2026
  5.0
  Thank you Maria and staff for always giving me the best customer service. You make every visit fun and easy! I love coming here for all my vision needs. 🤓😎💕

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