Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
561 reviews
5 stars
505
4 stars
12
3 stars7
2 stars5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond in assisting with repairs and adjustments.
Repair Efficiency
Customers frequently noted quick and efficient service for glasses repairs, often completed in under 10 minutes.
Mixed Experiences
While many reviews highlighted excellent service, a few customers reported poor experiences, particularly regarding insurance verification and checkout assistance.
Product Selection
The store was noted for having a good selection of glasses, although some customers felt the staff could be more helpful during the frame selection process.
- SDSky Dream5 days ago5.0The optometrist was super nice and helpful, the exam was a breeze and best of all the optician saved me $300 on contacts for the year compared to 1-800-CONTACTS. They also gave me some trials to tide me over in the meantime so I’m not walking around blind.
- TRT R5 days ago1.0I went to check out 20 minutes before close and the woman had an attitude. It doesn't take that long to take my credit card information. She had no interest in selling me glasses. They lost my glasses. The manager tried to make me contact the shipping company and find out what happened to the package that was delivered to them. That's not my job, but she refused to do the work. The shipping company confirmed the store had received it and somehow they still were not taking responsibility. I ended up having to go to Santa Monica store to have them replaced because the store is poorly run.
- BABrandy ArmstrongDec 20, 20253.0Not a clean office. Selection of glasses was not great so I bought glasses somewhere else and brought them back to have lenses put in. Took three weeks to get my lenses. That is a very long time. when I went to pick them up the girl was so bothered by having to adjust them just a little bit for me. It’s very different from the experience that I had at my previous Eye Doctor where they made sure to get it right before you leave out the door. When I went to leave, I asked if she had a couple of lens cleaning class that I could have, as my previous eye doctor would always give me cleansing spray and plenty of wipes and even a new case if I wanted one. She huffed and went to the back and got me one cleaning cloth and gave it to me and didn’t say a word. Super rude. Mind you, there were three or four employees in there, and I was the only customer in there so they weren’t busy at the time I was in there. I won’t be returning to this LensCrafters
- STStephen James TannerDec 17, 20255.0Jessica was just so helpful! She repaired and spruce up a pair of glasses that were not even purchased from LensCrafters. She was quick, professional and polite. I am absolutely amazed and impressed. Definitely visit this location!
- STSean ThorpeDec 14, 20255.0Just sharing that Mai at the Lenscrafters in Sherman Oaks (next to Gelsons/Best Buy) was extremely helpful, polite and thorough. She greeted me with a smile, and solved my problem with a GREAT attitude. This is the way customer service should work, which is so lacking these day. A great employee sending the right message to customers. Thank you Mai!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters Sherman Oaks offer?
LensCrafters Sherman Oaks provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters Sherman Oaks?
They offer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ray-Ban, Oakley, and many more.
Does LensCrafters accept vision insurance plans?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters Sherman Oaks?
They are open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM.
How can I schedule an eye exam at LensCrafters Sherman Oaks?
You can schedule an eye exam online via their appointment link at https://examappointments.com/eeca/SearchExam?Office.number=0108.
What payment options are accepted at LensCrafters Sherman Oaks?
LensCrafters accepts American Express, Mastercard, Visa, Discover, Apple Pay, Android Pay, cash, and checks.
Is LensCrafters Sherman Oaks wheelchair accessible?
Yes, the location has a wheelchair accessible entrance to accommodate all customers.
Which nearby places can I visit after an eye exam at LensCrafters Sherman Oaks?
Nearby places include Sherman Oaks Eyexam of CA, a nearby optometrist; Humphrey Yogart for frozen yogurt and ice cream; and Wolfgang Puck Restaurant for American dining.
Are there convenient locations nearby to grab a coffee before or after visiting LensCrafters?
Yes, Starbucks is located nearby, offering coffee and cafe options for a quick refreshment.
What nearby services can assist with related needs while visiting LensCrafters Sherman Oaks?
Nearby services include US Bank for financial needs, Geek Squad for electronics repair, and FedEx Office Print & Ship Center for printing and shipping services.