National Seating & Mobility

Reviews

• AT

  Anthony Tusler

  Feb 16, 2026
  2.0
  NSM Santa Rosa is chronically understaffed, overworked, and overwhelmed. The staff are good but they are dealing with an intolerable situation.
• MI

  Michael Ireland

  Dec 31, 2025
  1.0
  Sold me a seat cushion that broke and gave my daughter a pressure sore. Took months for them to order and receive a replacement. When the replacement arrived they never notified me. Then tell me it was gonna take a month for a technician to come and deliver the seat. Disorganized and understaffed.
• OM

  Ocean Magic

  Nov 28, 2025
  1.0
  They improperly installed a cubby bed and 3 days later it broke from being so tight! So my autistic son had been in danger for 8 months and they refuse to fix it !! My son is in danger on a daily bases due to not having this bed, and it being broken and they won’t remove it so if he jumps on it or even goes in this room he in in danger. My son is 5 . I guess disabled people don’t matter even when it’s 10,000 medical equipment
• PN

  P N

  Oct 16, 2025
  1.0
  This is not just a case of bad customer service; it is a demonstration of complete and utter failure in business responsibility, especially when dealing with essential medical equipment. I have been waiting for over two years (24+ months) for crucial replacement wheels for my wheelchair. As if that staggering delay wasn't unacceptable enough, I also placed an order for smaller, yet essential, replacement parts six months ago and have received absolutely nothing. The direct consequence of these delays is a severe impact on my mobility and quality of life. The customer service department is nothing short of appalling and aggressively unprofessional. Repeated attempts to follow up are met with transparent excuses, hollow promises of "shipping next week," or are simply ignored entirely. There is zero accountability and zero empathy for customers who are dependent on receiving their products to function. I implore anyone considering purchasing from this company: Do not do business with them. They have proven they are incapable of managing basic logistics for critical equipment. I will never give them my business again, and I strongly recommend you look elsewhere. This entire experience has been genuinely disgraceful.
• IL

  Inga Lizdenyte

  Feb 11, 2020
  5.0
  I've been a client of NSM for over 10 years and they have provided a good service to me. I always had a good wheelchair through them and maintenance. Now that they have merged with another company and have a new branch manager Heidi Hawkins, their service is MUCH BETTER. When I needed a new power wheelchair, Heidi was excellent in helping me choose the right wheelchair for me, did all the measurements and processed paperwork with the insurance. To my pleasant surprise, I received a new wheelchair very quickly, and I absolutely love it! Heidi delivered the wheelchair to my home and made sure everything was right and worked well for my needs. I really liked that while it was processing, I received notifications on my phone with new updates, which was really awesome! I was aware of where I was in the process of receiving my new wheelchair. And then, after some time I received a phone call from NSM just to check-in if I was happy with the wheelchair and if there is anything more I needed. Very good experience. Caring people and they know what they're doing. I definitely recommend this company if you need help obtaining a wheelchair.

Frequently Asked Questions About National Seating & Mobility