UCLA Health Santa Monica Maternal Fetal Medicine

Reviews

• OO

  Onthedownloe

  Jan 22, 2026
  2.0
  I had a growth scan scheduled with Dr. Thalia C. Mok for over two weeks. The day before the appointment, I called the scheduling center simply to inquire about their ability to possibly have me seen later that same day. I never authorized a rescheduling or asked to cancel my original appointment, I merely wanted to know whether they HAD a later appointment on the same day available. The scheduler informed me she would need to reach out via messenger and have them call me back the following day. They went ahead and canceled and rescheduled me for an entirely different appointment, without confirming with me directly. When I returned their call around 2 hours later to clarify the situation and ask to maintain ny original appointment, I was told the doctor would no longer honor my appointment time of 3:40. So, basically, instead of acknowledging the miscommunication and working with their patients, the doctor took the opportunity to end her work day early. If my appointment hadn't been on her books for the last two weeks, I would understand her unwillingness to fit me in but considering this was happening the day of, I'm appalled she wouldn't just honor an appointment that has been on her schedule for weeks now. I am almost 31 weeks pregnant and every week matters in monitoring my baby's progress and it's extremely frustrating that the maternal fetal medicine doctors don't take that seriously.
• JC

  Jenna caswell

  Jun 5, 2025
  1.0
  drs and nursing are amazing!! with that said, the one star is because sadly the answering call center is a huge part of appointments and messages and the ongoing care of us.. There is some major improvements that need to be made with communication and the actual knowledge that surrounds their job duties. it makes it hard for us patients and the drs to treat and help us if the call center is not all on the same page or doing what they should be. if it wasnt for the call center and the on going problems honestly, i would of gave 5 stars.
• AA

  AD

  May 19, 2025
  1.0
  I have an appointment with doctor Thalia Mok but in traffic so I called the office to told them I am gonna be late and the representative told me it’s ok I can see the doctor after another patient. But when I arrived the hospital I received a call saying the doctor can not see me because they never received my call for late notice and no one send notes to the office… so I waited outside the hospital for 20mins just for her saying there is no record that I called for late notice ..I don’t know who is lying but one of them not working.