UCLA Health Santa Monica Laboratory

Reviews

• EP

  eriko p

  Feb 10, 2026
  4.0
  The lab opens at 7am. I arrived at 6:50am and waited which was not a problem. Once inside, the machines to check in were not turned on, but after a few minutes the machines turned ON at 7:03am ,so I checked in. Tip: when asked on the Check In machine, only select 1 reason for the visit , not 2, otherwise your Check In will not be registered. I had to wait until a person arrived at the front desk to ask why I couldn't complete checking in, then suddenly, my phone # was in LINE on the monitor! When I was called back for my blood drawn, I told the staff, I also need to also leave an urine sample. This was when I learned the Check In software can only handle 1 reason for the visit. Because I selected 2 things that needed to be done, the software couldn't handle it and booted me off. Bottom line, the staff made a label for me and gave me a canister and instructions. So if you have more than just a blood draw, just select blood draw and tell the staff you have another thing you need to do.. Overall this visit was fast and easy, except for the snafu on Checking In without any staff assistance.
• SS

  Sam Sadat

  Jan 13, 2026
  1.0
  Absolutely the worst service! Their time estimate is off by an hour+. They cheat on the order of patients. Avoid this location if you can.
• GS

  George S

  Aug 8, 2024
  2.0
  Wait times are impossibly long. Ask your doctor to send you somewhere else for blood work if possible.
• AM

  Archana Murthy

  Apr 16, 2024
  1.0
  The parking lot situation is abysmal. I would recommend finding street parking or finding another lab location altogether. I was with two senior citizens who required assistance. I entered this lot and could find no parking. Apparently it is valet parking only? It didn’t say so at the entrance. In any case, I found the valets, but they yelled at me saying lot is full and asked me to leave. There was no LOT FULL signage when I entered. I ended up paying anyway as their parking ticket wouldn’t scan properly either on our way out. The valet parking folks were not exactly polite either so that didn’t help matters. All in all, terrible experience today and I’ll never go back to this lot. I used the QLess app for the actual labs appointment, so that part was smooth once I figured out an accessible parking spot elsewhere.
• KF

  Kimberly Farha

  May 24, 2021
  5.0
  They are very helpful and we'll organized.Only had to wait 10 minutes to get my Lab Work done.