Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
690 reviews
5 stars
526
4 stars
22
3 stars10
2 stars
14
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Carly, Esha, and Emma for their helpfulness and professionalism.
Product Quality
Several reviews mentioned issues with the quality of glasses, including poorly finished lenses and incorrect prescriptions, leading to dissatisfaction.
Communication Issues
Customers frequently reported poor communication regarding order status and insurance processing, causing frustration and delays.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude staff and unprofessional behavior from some employees.
Efficiency
Some customers experienced long wait times for services and issues with order processing, indicating a need for improved operational efficiency.
- JBJonathon BaxterNov 9, 20255.0I accidentally bent my Cartier glasses and thought they were ruined. I brought them to LensCrafters and met Greg Pellazar, who assessed them and completely over-delivered. My glasses are now better than before! His honesty, professionalism, and exceptional customer service have earned my loyalty—I’ll be coming here for everything from now on.
- MDMichelle DoNov 8, 20255.0I received warm greetings and full attention from Jae Lee, the store salesman, as soon as I walked in. He’s so knowledgeable and understanding my needs and choices for my prescription glasses. He guided me patiently through almost the entire frame selection in store until I narrowed my choices to a few pair of frames. He checked to make sure that the frames I tried on would fit comfortably on my face, not less important is the beauty, the look that the pair of glasses could enhance my fading beauty; and the most important thing Jae told me is the discount promotion the store is offering, 40% off, then the second pair gets 50% off.. I Really enjoyed the process of selecting the frames and have the glasses measured by him. I’m a picky senior customer, but I agreed Jae Lee is a very caring, conscientious sales person, working for the benefit of customers’ need. Great ! I’m pleased with his service.
- PKPrithvi KotaNov 7, 20251.0Assistant Manager Jenni seems to be unprofessional, she doesn't have the patience to explain. Long story short, she was unwilling to provide necessary corrections to the frame while collecting it. so, just picked it up and went to another store to fix the frame. Bad experience, hope lenscrafters address the issue.
- SLStephen LiangOct 24, 20255.0I want to give a huge thanks to Carly at LensCrafters for providing an outstanding experience. I came in with broken frames, unsure of what my options were, and Carly immediately jumped in to help. She went above and beyond to find a solution that worked for me, offering knowledgeable advice and making sure I felt confident in my choice. Her level of customer service is truly exceptional — I felt valued and taken care of every step of the way. It’s rare to encounter someone who consistently provides this kind of care and attention, and Carly is absolutely the platinum standard for customer service. I left feeling completely satisfied, and I couldn’t be more grateful for her help!
- ARAdam RodriguezOct 19, 20255.0I came into Lens Crafters today and met Carly and she was outstanding went above and beyond to help me fix my glasses! Absolutely recommend to anyone coming here! HIGHLY RECOMMEND!!! A++++
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Santa Clara provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including High Definition and Anti-reflective Lenses, and a wide range of designer eyewear brands like Prada, Burberry, and Versace. They also provide prescription wearable technology from Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What are the store hours for LensCrafters at Valley Fair Shopping Center?
LensCrafters is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam appointment online via the LensCrafters scheduling link: https://examappointments.com/eeca/SearchExam?Office.number=0206.
What payment options are available at LensCrafters in Santa Clara?
LensCrafters accepts various payment methods including American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters provide in-store pickup for products?
Yes, LensCrafters offers in-store pickup services for your convenience.
Which nearby stores can I visit while shopping at the Valley Fair Shopping Center where LensCrafters is located?
Nearby stores include Christian Louboutin for fashionable shoes, Sony Store for electronics, Soma Intimates for women's clothing, and Golden Goose for shoes. You can enjoy a full shopping experience in the same area as LensCrafters.
Are there any cafes close to LensCrafters where I can relax after an eye exam?
Yes, you can visit Fresh Healthy Café or Premium Matcha Café Maiko nearby to enjoy a refreshing drink or light meal after your visit.
Can I visit other fashion stores near LensCrafters at Valley Fair Shopping Center?
Absolutely. Nearby fashion stores include Lucky Brand Valley Fair, CH Carolina Herrera, UNIQLO USA, Tory Burch, and Giorgio Armani. This makes it easy to combine eyewear shopping with other fashion needs.
Is there an optometrist nearby other than LensCrafters?
Yes, Dr. Ritu Ahuja, provider of EyeExam CA, is a nearby optometrist in the Santa Clara area, providing additional eye care services.