LensCrafters

4.7
308 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3855 State St, Santa Barbara, CA
93105-3152, United States

Hours

Reviews

4.7
308 reviews
5 stars
280
4 stars
2
3 stars
0
2 stars
2
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees like Rigo, Georgette, and Frank for their exceptional service.

Repair Services

Customers frequently commend the store for quick and efficient repair services, often provided free of charge, enhancing their overall experience.

Mixed Experiences

While many reviews are positive, there are notable instances of poor service and communication, particularly regarding order fulfillment and insurance issues, indicating inconsistency in customer experiences.

Product Knowledge

Staff members are recognized for their expertise in eyewear and insurance, helping customers make informed decisions about their purchases.
  • MM
    Martin Mendoza Montes
    Dec 12, 2025
    5.0
    Samantha was really helpful. I went there to adjust my frame and it was really nice and helpful, thanks a lot!
  • DR
    Darsana Roldan
    Nov 26, 2025
    5.0
    Once again, I was helped the moment I walked into the door. Rigo knew exactly what to do to repair my glasses. He also was very knowledgeable about the insurance I purchased when I bought our glasses. I really like the service I always get from any member of the staff as well.
  • RG
    Randy Goad
    Nov 26, 2025
    5.0
    Rigo at lens crafters le cumber plaza in Santa Barbara CA....is a great provider of customer service! He truly loves glasses/eyewear with all his passion. His passion shines in everything he does especially during his interaction with customers. Lens crafters is blessed to have him as an employee!! The doctor who examined me, Dr . John krochmal for my prescription is master of his field with a simple approach to educate each customer so they understand their prescription and how to proceed further. I highly recommend this lens crafters location for all your eyewear needs!!
  • JD
    Jordan Davenport
    Oct 28, 2025
    5.0
    Attentive and friendly staff, especially Rigo! They even fixes my prescription sunglasses that weren’t purchased there.
  • ML
    Marilyn Lord
    Oct 18, 2025
    5.0
    Great customer service and wonderful knowledge optometrist.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.