LensCrafters

Reviews

• KF

  Kristy Flores

  Nov 14, 2025
  5.0
  I had never visited LensCrafters before, so I wasn’t sure what to expect, but the service I received was exceptional. Erika assisted me in selecting several frames, patiently guiding me as I tried each pair on. She also took precise measurements to ensure the perfect fit before I made my purchase. Her professionalism and thorough knowledge of the process were truly impressive.
• AM

  Angela Mendoza

  Nov 9, 2025
  5.0
  From the moment I walked into LensCrafters, I received truly exceptional service. Erika took the time to listen to what I liked and didn’t like, and effortlessly curated the perfect selection of frames for me. What I appreciated most was how seamless she made the entire experience. I initially came in for one pair, but her expertise and genuine enthusiasm convinced me to also get a beautiful pair of sunglasses, especially with the great promotion they currently have. Tina, the store manager, was equally impressive. From the moment I arrived, she was attentive, welcoming, and incredibly knowledgeable. She guided me through all of my questions about trying contact lenses for the first time and made sure I felt completely at ease throughout the process. Both Erika and Tina exemplify professionalism, care, and true passion for what they do. It’s rare to encounter a team that operates with such excellence and authenticity. I’ll definitely be recommending this location to all of my friends and family.
• DL

  Diana Licea

  Nov 9, 2025
  5.0
  Erika was amazing!!! She helped me with my purchase today and made the whole experience so easy and enjoyable. I’m so excited to try out my new Meta AI glasses! She was knowledgeable, patient, and made sure I understood all the features. Highly recommend seeing Erika if you’re shopping for glasses at LensCrafters!
• AM

  Alexis M

  Nov 8, 2025
  5.0
  I had a wonderful experience with Erika. She took the time to go over my insurance with me and helped me choose the best option for my glasses. She was very honest, sincere, and transparent throughout the whole process. I really appreciated her knowledge, kindness, and professionalism. I’ll definitely be recommending this location to my friends and family and will be coming back again next year.
• JG

  jamcas2 gameing

  Oct 27, 2025
  1.0
  My family and I have been loyal LensCrafters customers since 2006. On [insert date], at your MainPlace Mall (Santa Ana, CA) location, we had three scheduled eye exam appointments — my daughter at 4:00 PM, my wife immediately after, and mine at 4:40 PM. I am a military veteran and the Director of Software Development at a class action law firm, and my wife is a hospice nurse and team manager. Both of us left work early for these appointments — I left my office in Irvine at 3:30 PM to ensure we were on time. We arrived a few minutes before 4:00 PM. When I entered, one staff member greeted me and said he would be right with me. I spent about 15 minutes browsing glasses, but no one checked me in until after I sat down in the waiting area. Only then did the male manager on duty begin checking me in, while simultaneously complaining about the supposed “tardiness” of my wife and daughter — even though they were scheduled for later times and were on time. I was promptly taken in, but the problem arose with my wife’s and daughter’s appointments. Instead of honoring the clearly scheduled times, the manager stated that one of them could not be seen at all. Later, this explanation shifted to “we might squeeze your daughter in if there’s a cancellation.” At her proper appointment time, my wife was told she would not be seen, at which point she came to me during triage and told me we were leaving because the staff refused to honor all three of our family’s scheduled appointments. This was compounded by deeply unprofessional behavior from the manager: He raised his voice at my wife. He attempted to pit our daughter against her mother. When my wife stepped away briefly, our daughter overheard him speaking negatively about her. We were the only customers in the store at that point, so this was not about overbooking or lack of capacity. This was about mishandling appointments and mistreating customers. We had already selected over $1,000 in eyewear for purchase that day. Instead, because of how we were treated, my wife and daughter canceled their appointments, and we walked away from that purchase entirely. This experience was a significant disruption to our work and family, and it left us shocked at the lack of professionalism and empathy shown by a manager representing your brand. Given our nearly 20 years of loyalty, I am requesting that this matter be escalated to district management. I would appreciate direct follow-up, not only with an apology but also with assurance that this behavior is being formally addressed.

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