StretchLab

Reviews

• RT

  Rick Ton

  6 days ago
  1.0
  I really wanted to like StretchLab, but my experience was incredibly disappointing. First, I specifically asked to use TrueMed for my FSA payment and was told everything had been completed successfully. Later, I found out it hadn't actually been processed correctly. That was extremely frustrating, especially since I had confirmed it upfront to avoid exactly this kind of issue. When I contacted the San Mateo team to resolve it, I felt brushed off rather than helped. There was little accountability and no real effort to correct the mistake. It felt like once they had my membership, customer service was no longer a priority. Second, I found the team to be relatively inexperienced. Some staff didn't seem fully confident in their techniques or in tailoring stretches to individual needs, which didn't inspire much trust. Between the billing confusion, mishandled TrueMed/FSA payment, dismissive customer service, and overall lack of professionalism, I can't recommend this location. I'd strongly encourage anyone considering signing up to fully understand the billing terms and payment process beforehand. I plan on using my remaining credits that I cannot get a refund for at the Burlingame location.
• AA

  Arnaldo Arancibia

  Sep 15, 2025
  1.0
  Basically, I quit on aday, they decide that they quit is 30 days notice and I quite the last day of membership leading me with another billing cycle. the worst is that I had booked 3 session for this period, they cashed out the Membership and cancelled my booked appointments.
• AF

  Alli Fitzgerald

  Sep 4, 2025
  1.0
  Difficult to book stretches on evenings/weekends. Was talked into a package I couldn’t use and have been unable to cancel despite multiple calls and emails.
• SW

  Susie Wang

  Aug 21, 2025
  1.0
  The billing and customer service of this StretchLab is basically non existent. I had to cancel my membership due to moving away, and send over my notice, signed the cancellation agreement. First it took them weeks to even acknowledge my cancellation request via email. And then, what’s worse is that they forgot to process the cancellation. So my credit card got charged again. And they’ve since then been avoiding my emails, phone calls asking about the refund I deserve. The one time they finally answered my call, they admitted on the call that they had an email drafted to respond to me to process my cancellation but forgot to send……Yea, how great. So, take your money elsewhere or prepared to be charged to infinity. The stretching and the flexologists are actually great. It’s just how the handle billing and customer service is horrible!!!

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