Certified by Site for Sore Eyes - San Mateo • Feb 22, 2026
Reviews
4.9
327 reviews
5 stars
320
4 stars1
3 stars2
2 stars1
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and accommodating, providing excellent customer service.
Professionalism
Customers noted the professionalism and expertise of the doctors and staff, particularly Dr. Lin, who is praised for her thoroughness and communication.
Efficiency
Many reviews highlight the quick turnaround times for services, including eye exams and glasses repairs, contributing to a positive customer experience.
Product Selection
The business offers a wide variety of frames and lenses, with many customers expressing satisfaction with the selection available.
Mixed Experiences
While most feedback is positive, there are some complaints regarding disorganization and specific negative experiences with certain doctors.
RR
Rinahdi
5 days ago
5.0
5 stars for the customer service!!!!! Site for Sore Eyes in San Mateo has literally never failed me with how amazing their customer service is. The two guys I have worked with (Justin and Alex) have been there for years and they are always going above and beyond. They make my life easy when it comes to figuring out my contacts and glasses situation. Same for figuring out complicated insurance coverage, they’re super knowledgeable. They are kind enough to give me honest opinions on how my glasses look on me haha. And they are always super helpful. Very much appreciate them, they’ve kept me coming back to this store. Not to mention the wide variety of frames. I always ask for narrow frames and they have a good selection. Highly recommend.
LS
Laura Smith
Feb 14, 2026
5.0
Helpful, friendly staff. Also, when my lenses had an unexpected issue, they were replaced promptly. I truly appreciated the customer service!
JK
Jean Kong
Feb 10, 2026
5.0
I've been to several different locations and San Mateo provides the best services. Went there few times for minor glasses issues, they fix it for me without charges - and that's without knowing I do go to them for my regular eye exams. Always friendly, courteous and professional.
JD
Jay Denney
Jan 31, 2026
5.0
Staff (Jessica & Justin) took care of all our needs with professionalism. In other words, great customer service. Pricing was better than expected.
RC
Rafael Castro
Jan 31, 2026
5.0
Came in to shop for new glasses and they were kind enough to repair my current glasses for free! They changed out the nose pads and cleaned free of charge. Very nice service and huge selection.
Frequently Asked Questions About Site for Sore Eyes - San Mateo
What are the regular business hours for Site for Sore Eyes - San Mateo?
Site for Sore Eyes - San Mateo is open from 10:00 AM to 6:00 PM, Monday through Saturday, and closed on Sundays.
Where is Site for Sore Eyes - San Mateo located?
It is located at 115 E 3rd Ave, San Mateo, CA 94401, United States.
How can I contact Site for Sore Eyes - San Mateo by phone?
You can reach them at +1 650-347-1500.
Does Site for Sore Eyes - San Mateo have wheelchair accessible entrance?
Yes, Site for Sore Eyes - San Mateo has a wheelchair accessible entrance.
What services are offered at Site for Sore Eyes - San Mateo?
They offer services including eye care center, corrective lenses, optometry, optician services, protective eyewear, and eyeglass repair.
Where can I find special offers for Site for Sore Eyes - San Mateo?
You can check out the latest offers at https://www.siteforsoreeyes.com/offers/.
What websites can I visit to learn more about Site for Sore Eyes - San Mateo?
Visit https://www.siteforsoreeyes.com/san-mateo-location/ for more details about this location.
Are there any arts and crafts stores near Site for Sore Eyes - San Mateo?
Yes, City Needlework and Aaron Brothers Art & Framing are nearby arts and crafts stores you can visit.
What dining options are available near Site for Sore Eyes - San Mateo?
Nearby dining places include Baskin Robbins San Mateo, Vespucci Ristorante Italiano, Shabuway, Togo's Sandwiches, and Sweet Moment bubble tea cafe, among others.
Can I find beauty and spa services close to Site for Sore Eyes - San Mateo?
Yes, Y Salon and Spa, Luxury Spa, L Salon and Color Group, and Xcaret Hair Salon are nearby salons and spas for beauty and wellness treatments.
Brand Certified Facts from Site for Sore Eyes - San Mateo
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Certified February 22, 2026Yext Knowledge Graph
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