Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
233 reviews
5 stars
200
4 stars3
3 stars2
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Kat, Ricky, and Daniel.
Staff Recognition
Several reviews highlighted the positive experiences with specific staff members who provided exceptional service, making customers feel valued and heard.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor customer service from certain staff members, leading to frustration for some customers.
Professionalism
Customers appreciated the professionalism and thoroughness of the eye exams conducted by Dr. Hsu and Dr. Hoe, although some had concerns about the attentiveness of the doctors.
Product Quality Issues
A few customers reported issues with the quality of glasses and prescriptions, leading to dissatisfaction with their purchases.
- ABAhroon BLJan 3, 20265.0Kat is the best! She showed us all the options and gave good glasses fashion advice.
- DMDesireé MaranaDec 19, 20255.0I’m on my fourth pair of prescription glasses and it has been a while since I was here. When I walked in Laurie recognized me and welcomed me back! Sandra is the lovely manager who was so helpful and a pleasure to work with. Dr Hoe was extremely thorough and took her time with my exam and answer all questions. Great staff!
- IGIsrael GarciaDec 16, 20255.0This was my second visit to LensCrafters,customers service was 10 out of 10 Kat is very supportive, helpful and friendly 👌🏾
- MWMary WinfieldDec 11, 20251.0My mom was 13 min late to her appointment because she needed her walker and they would not fit her in since they have a 10 min grace period. Daniel would not accommodate us in any way. Just really poor response to something we could not help with her legs giving out. Great rule follower but not great customer engagement.
- ALarlene “leenie” lunaNov 15, 20255.0Going to any business/establishment w/ familiar faces makes for a pleasant experience and even better is when they are familiar with you as well. I've had the pleasure to have Melissa work with me on multiple occasions. She's always made sure from the selection of the frames, the best lens, and the proper fit for you is what you will get. I had also been fitted for contacts after my examination w/ Dr. Hoe. It had been quite some time since I had worn contacts so I needed a refresher course and Ricky was very helpful and patient in instructing me to have the lenses placed and removed correctly. The one on one attention you receive from the staff to make sure you have best suitable glasses/lenses for you will definitely make your vision better from when you initially walk in! Thank you, Lens Crafters at Hillsdale Mall, San Mateo! =0>
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam appointment online using their reservation link provided.
What are the business hours for LensCrafters at Hillsdale Mall?
LensCrafters is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Do you offer in-store pickup services?
Yes, LensCrafters offers in-store pickup services for their products.
What payment methods are accepted at LensCrafters?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What designer brands of eyeglasses and sunglasses are available at LensCrafters?
LensCrafters carries designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
How can nearby restaurants like California Pizza Kitchen and The Cheesecake Factory enhance my visit to LensCrafters?
You can enjoy a meal or dessert at nearby restaurants such as California Pizza Kitchen and The Cheesecake Factory before or after your eye care visit, making it a convenient and enjoyable outing.
Are there nearby amenities like coffee shops near LensCrafters at Hillsdale Mall?
Yes, nearby options include the Nordstrom Espresso Bar and Espresso Bar, perfect for grabbing a coffee before or after your appointment.
What other services are available near LensCrafters in Hillsdale Mall that might interest customers?
Customers can visit nearby stores like Talk N’Fix San Mateo for electronics repairs or enjoy recreational activities at CYCLEBAR cycling studio close by.