Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
229 reviews
5 stars
197
4 stars3
3 stars2
2 stars3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ricky, Kat, and Daniel for their exceptional service.
Professionalism
Many reviews highlighted the professionalism of the staff, particularly in assisting with frame selection and providing thorough explanations of eye care.
Mixed Experiences
While most feedback was positive, there were notable complaints regarding poor service from specific staff members, leading to frustration for some customers.
Product Quality
Some customers expressed dissatisfaction with the quality of glasses and the accuracy of prescriptions, indicating issues with product reliability.
Store Environment
The store was described as clean and well-organized, contributing to a pleasant shopping experience.
- ALarlene “leenie” lunaNov 15, 20255.0Going to any business/establishment w/ familiar faces makes for a pleasant experience and even better is when they are familiar with you as well. I've had the pleasure to have Melissa work with me on multiple occasions. She's always made sure from the selection of the frames, the best lens, and the proper fit for you is what you will get. I had also been fitted for contacts after my examination w/ Dr. Hoe. It had been quite some time since I had worn contacts so I needed a refresher course and Ricky was very helpful and patient in instructing me to have the lenses placed and removed correctly. The one on one attention you receive from the staff to make sure you have best suitable glasses/lenses for you will definitely make your vision better from when you initially walk in! Thank you, Lens Crafters at Hillsdale Mall, San Mateo! =0>
- ISiQikFix SFOct 30, 20255.0The first lady at the front counter (forgot her name) was very helpful in answering my initial questions and referred us to Sandra to continue assisting us. This visit was for my 91yr old dad in getting new frames from a previous eye exam from another optometry location. My dad has a specific taste in choosing the right design he likes. As we looked around, Sandra came back and was able to present a frame that my dad instantly liked. She may not know it, but getting it right the first time actually tells us that she listened to my dad's concerns, as being heard is more important which goes a long way from our point of view. Ordered the new glasses and looking forward to fitting appt. Overall, a positive experience at the Hillsdale LensCrafters!
- CFcassandra flournoyOct 16, 20255.0Daniel was very helpful and informative. I learned something from him and it was a very good experience. Thank you very much.
- CSCathy SavageSep 16, 20255.0Sandra was very helpful and very friendly. I would highly recommend this store.
- KLKS L.Aug 31, 20255.0One of the most, if not the best, retail experience we’ve ever had. Each team member we encountered was beyond helpful and kind! Would rate more than 5 stars if possible.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam appointment online using their reservation link provided.
What are the business hours for LensCrafters at Hillsdale Mall?
LensCrafters is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Do you offer in-store pickup services?
Yes, LensCrafters offers in-store pickup services for their products.
What payment methods are accepted at LensCrafters?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What designer brands of eyeglasses and sunglasses are available at LensCrafters?
LensCrafters carries designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
How can nearby restaurants like California Pizza Kitchen and The Cheesecake Factory enhance my visit to LensCrafters?
You can enjoy a meal or dessert at nearby restaurants such as California Pizza Kitchen and The Cheesecake Factory before or after your eye care visit, making it a convenient and enjoyable outing.
Are there nearby amenities like coffee shops near LensCrafters at Hillsdale Mall?
Yes, nearby options include the Nordstrom Espresso Bar and Espresso Bar, perfect for grabbing a coffee before or after your appointment.
What other services are available near LensCrafters in Hillsdale Mall that might interest customers?
Customers can visit nearby stores like Talk N’Fix San Mateo for electronics repairs or enjoy recreational activities at CYCLEBAR cycling studio close by.