Ralphs Pharmacy

Reviews

• EJ

  Erika James Jardine

  Nov 11, 2025
  1.0
  This is a letter that I sent to customer relations in regard to an experience that I had with the manager ANDREW at the twin Oaks Ralph's. I have not received a response from Ralph's yet. Dear Ralphs Customer Relations, I’m writing to report an incident that occurred at your San Marcos location (306 S. Twin Oaks Valley Road) on October 25, 2025, at approximately 12:39 PM. While checking out my groceries, the cashier named Andrew was talking to the bagger and did not greet or acknowledge me. My coupons fell during the transaction, and he did not assist or pay attention. When processing my coupons, one did not scan, and I mentioned that it usually requires an override. I asked for a manager, and he said he was the manager. Andrew became dismissive and made an inappropriate comment: “Well, I’m surprised that you need to use these coupons.” I found this statement unprofessional and disrespectful. I responded that it was none of his business whether I used coupons by choice or need. I left the store after informing him that I would be reporting the incident. I was disappointed by this experience and hope that management will address this behavior to ensure better service for future customers. Please confirm receipt of this message and advise if any follow-up action will be taken. Thank you for your time and attention.
• JH

  Josh H

  Jan 18, 2021
  5.0
  The pharmacy staff here are extremely friendly and helpful. Sometimes they do get overwhelmed with calls and there’s a bit of a wait to talk with someone, but that’s true for anywhere I think. They have been great with delivering prescriptions at no charge during the COVID-19 pandemic, from the very start in early March they offered this. There has been some revision so they can’t deliver certain medications any longer, but that’s a regulatory restriction I believe. I transitioned here after using Kroger in Cincinnati for a long time. It was quite seamless and all of the records are in the same system. Hats off to the team at Ralphs!
• LW

  Laura Walls

  Dec 3, 2019
  5.0
  They are always very helpful !!!!

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