Planet Fitness

4.1
473 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3251 S White Rd, San Jose, CA
95148, United States

Hours

Reviews

4.1
473 reviews
5 stars
272
4 stars
85
3 stars
44
2 stars
19
1 star
53

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers noted that the gym is clean, but there are consistent complaints about the state of the locker rooms and restrooms, with reports of dirtiness and lack of maintenance.

Staff Behavior

Feedback on staff behavior is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional interactions, particularly from management.

Equipment Issues

Numerous reviews mentioned that equipment is often broken or out of service, leading to frustration among members.

Customer Service

There are significant complaints regarding customer service, particularly in handling complaints and membership issues, with some customers feeling ignored or dismissed.

Crowding

The gym tends to get crowded during peak hours, leading to complaints about waiting for equipment and poor gym etiquette among members.
  • AS
    Ahmed Sam
    Oct 29, 2025
    5.0
    Great staff members and clean equipments Thank you
  • AF
    ALEJANDRO CERNA FALCÓN
    Oct 24, 2025
    3.0
    No me gusta sus colores corporativos sinceramente ese lugar no me da energía para entrenar me da ganas de irme a mi casa a seguir durmiendo
  • LL
    L L
    Oct 20, 2025
    1.0
    It was an ordinary day, I finished my workout routine and went out to eat at the same shopping complex, as I left I let the staff at the reception know I would be back soon. When I returned from lunch, as I had already mentioned, I was surprised to find a different lock on the locker I was using. I went to the front desk to ask what had happened? .One of the employees escorted me back to the locker room and He told me: "A customer said and assured me this was his locker, and we cut the lock. When we opened it, he realized it wasn't his." I asked to speak to the manager of the establishment. We talked a bit, and her solution was to give me a new and different type of lock, To which I replied that that wasn't enough to fix the situation, they needed to find and figure out a way to get me the same type of lock I had. I had to get on with my day and get ready for work. I showered at the gym, and when I came out, the manager was gone. Without providing a solution to the situation.
  • RW
    Ricky Wolfgramm
    Oct 16, 2025
    5.0
    Great place for exercise
  • PB
    Phani Bodd
    Oct 11, 2025
    4.0
    A clean gym with great customer service!

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in San Jose (Aborn), CA?

Planet Fitness in San Jose (Aborn), CA is open 24/7 every day of the week.

Does Planet Fitness offer a mobile app for workouts and fitness tracking?

Yes, Planet Fitness offers a mobile app with hundreds of workout options to help you get strong.