Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
234 reviews
5 stars
195
4 stars
6
3 stars
5
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some staff being praised for their helpfulness while others were reported as rude or unprofessional.
Staff Knowledge
Many customers appreciated the staff's knowledge and professionalism, particularly in helping with frame selection and explaining products.
Repair Services
The business received positive remarks for quick and free repair services, with several customers highlighting the efficiency of staff in fixing glasses.
Mixed Experiences
While some customers had wonderful experiences, others reported issues with service quality and communication, particularly regarding appointments and insurance.
- TXTian XieJan 3, 20261.0Try avoid here for eye exam!!! The doctor was pretty impatient during my eye exam. I did not feel comfortable with the final prescription on my eyes and clearly know something needs to be changed. But the doctor said ‘This is the best I can do’ and not willing to perform another check on my final prescription. I purchased glass out of this prescription and it’s for sure not comfortable. So I have to come back to the doctor again to adjust the prescription and redo the glass. I came in at my appointment time but had to wait in the store for more than one hour to see that doctor. This is clearly a waste of time. I doubt how professional the doctor is as well as the eye exam service here. The other staffs are nice here though.
- MEMez ElahiDec 27, 20251.0Awful service. They messed up everything for me and did not take the ownership to fix it. They have no customer service. On top of that Dr Nuguen is the worse you can have. She rushes you and tells you “I don’t have all day” as a doctor she must make sure we have the correct prescription. But she rushes you out. I would not recommend this place. Once you use your insurence , you can reuse it. Just remember. Very bad, very bad service.
- MSMrinalini ShuklaDec 21, 20251.0Extremely rude behaviour from the store manager. Did not help with anything at all. I wanted to get a specific frame that was available on Lenscrafters website and he said that I can order it online myself, but he can't help with any frame that is not available in store. The collection was not impressive either.
- MWMinghan WangDec 6, 20255.0My eyeglass frame broke and Kamilo patiently helped me find the exact same frame. Because my lenses are very thick, it took him quite a long time to reinstall them and clean everything carefully. He was very professional and patient throughout the whole process.
- JZJianyuan ZhangNov 13, 20255.0I’m very impressed with this Lenscrafters. The sales specialist Alex was super nice and made me feel comfortable the whole time. The manager Gabriel was also very knowledgeable and went above and beyond when I had some request. Amazing experience—highly recommended!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in San Jose offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands such as Prada, Burberry, Versace, and Dolce & Gabbana. They also provide prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
What are the operating hours of LensCrafters at 1620 Saratoga Ave, San Jose?
LensCrafters is open Monday to Friday from 10:00 AM to 5:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does LensCrafters accept vision insurance plans and which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. They welcome all prescriptions.
Can I schedule an eye exam appointment online for LensCrafters in San Jose?
Yes, you can schedule an eye exam appointment online through LensCrafters' reservation portal at https://examappointments.com/eeca/SearchExam?Office.number=5785.
What payment methods are accepted at LensCrafters?
LensCrafters accepts a variety of payment options including American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
What should I bring to my eye exam at LensCrafters?
You should bring your vision and medical insurance information, along with any current prescription eyeglasses, sunglasses, and contact lenses. Also bring any questions you may have for your optometrist.
Are there any facilities near LensCrafters where I can grab a meal before or after my appointment?
Yes, nearby you have several dining options including Buffalo Wild Wings for casual American fare, Shake Shack for burgers, and Pinkberry West Valley for frozen yogurt.
Where can I find retail stores around LensCrafters for shopping?
Near LensCrafters, there are retail stores such as Men’s Wearhouse for men's clothing, Michaels for arts and crafts supplies, Target for department store shopping, and J.Crew Factory for clothing.
Are there any parks or outdoor activities close to LensCrafters?
Yes, Castle Rock State Park is nearby offering park and skate park facilities, a great place to enjoy some outdoor activities before or after your visit.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair-accessible entrance ensuring accessibility for customers with disabilities.