LensCrafters

Reviews

• DC

  Dr. Jeffrey-Edmund Curry

  3 days ago
  5.0
  I returned to LensCrafters two weeks after my eye exam to purchase some new glasses. Upon entering the store I was quickly greeted by a staff member and asked how he could be of assistance. His name was Mamraj and he was very helpful in taking me through the various options and prices available. The service was friendly and efficient and there was no pressure to purchase "extras", although several were offered. I have been coming to this office for many years and I have never been disappointed with the service.
• NB

  Nilufer BrookS

  Apr 4, 2026
  1.0
  We had a really upsetting experience here. The prescription my daughter received was wrong, and it affected her so badly that she was in tears and couldn’t even go to school for three days. When we brought it up, instead of taking responsibility, we were still charged and told there are no refunds. That’s honestly unacceptable, especially when it’s clearly their mistake and it impacted a child. I also asked multiple times to have us removed from their system, and they still haven’t done it. We will definitely not be coming back. Very disappointing experience.
• RR

  Rueben Rodriguez

  Mar 29, 2026
  5.0
  finally a place where you can feel "safe" and not rushed. some eye glass places are strictly appointment only or just Hella rude to you. this place is clean and lots of eye wear to choose from. they helped me with my insurance and got me a nice pair of transitions. finally found my official eyeglass place. because like I said go to some private optometrist and you'll see what I mean. buying glasses shouldn't be a bank like transaction like some optometrist where they don't accept insurance and want to charge you 1000+ for basic glasses. Jesus man. thank God for this place.
• MP

  M P

  Mar 21, 2026
  5.0
  I had a great experience at LensCrafters with Eduardo last Saturday. He was incredibly patient, taking the time to explain all the different lens options and price ranges. His professionalism and kindness made the whole process easy, and his customer service truly stood out. I highly recommend visiting LensCrafters and asking for Eduardo; you won’t be disappointed!
• RG

  Richard De Guzman

  Mar 20, 2026
  1.0
  Defective Device & Unacceptable In-Store Experience This has been one of the most disappointing customer service experiences I have ever had. I have been a loyal customer of Lenscrafters since I was a teenager. I am still within the 30-day “Happy Guarantee” policy. (Customer Care did say my 30 days ends on March 22nd.)I came into the store during my lunch break to request an exchange, not a return, because my Meta glasses are defective and frequently do not turn off. This issue occurs on most days and for extended periods. When the device does not turn off, it causes significant discomfort and headaches. The initial sales representative understood my concern and was willing to help (thank you. I wish I knew your name my friend). However, Team Lead Melissa Chounlamany refused to honor the exchange and stated, “I don’t believe that is happening,” essentially accusing me of lying. She then incorrectly claimed that the issue was due to prescription lenses, which is not accurate. I have worn prescription glasses my entire life and am fully capable of distinguishing the source of my discomfort. The issue is clearly due to the device not turning off. Despite explaining this multiple times, I was dismissed, spoken to in a condescending manner, and treated as dishonest in front of other customers. This was both humiliating and unprofessional. Store Manager John was present and did not intervene or assist in resolving the situation. As a working professional and parent of two, I made time during my day to resolve this issue properly, only to be treated with disrespect and have a valid policy denied. March 22 is the 30 days up. This experience does not reflect the level of service I expect. It was wrong, disrespectful, embarrassing, and humiliating. Never in my life have I ever been treated this way. This is not acceptable. I hope this review encourages better training, accountability, and respect for customers moving forward.

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