LensCrafters

Reviews

• AF

  Andrew First

  Apr 4, 2026
  1.0
  Very unhelpful staff but the main issue is they have deceptive advertising practices and should be fined. Their email ad claimed 60% off designer frames/lenses until May 3. The email links to set up an appointment in the store and there’s no way to see the items on sale online. In the store, they say it’s a separate business from online and don’t actually carry any frames that would match the sale. Also didn’t offer to help browsing any frames. Additionally, I was with my parents who were thirsty and they refused to offer any water or use of the restrooms. The store also felt stuffy and smelled like chemicals. The store is empty on a weekend for a reason. Don’t support this business.
• LG

  Lisa Genn

  Mar 29, 2026
  5.0
  I could not rate my experience with this LensCrafters branch more highly! I traveled to San Francisco from out of state for a 9 day trip and forgot all my contacts at home. After frantically searching for an optometrist near my hotel that would be open on a Saturday I lucked into finding this branch and Kaitlin who was incredibly helpful and responsive. We had a plan figured out while I was still in the air on the way to SF, the pickup was so smooth, and I am so grateful. I highly recommend this store!
• BL

  Brian L

  Mar 27, 2026
  5.0
  Very helpful and friendly employees! I was able to get a new pair of glasses in under an hour. Overall very pleased with my experience, especially the staff’s attentiveness and convenience.
• LL

  Lydia

  Mar 17, 2026
  5.0
  Super pleased with this lenscrafters. The best i have been to. I went for eye exam and contacts and the doctor was wonderful and very caring. The sales person at check out was extremely informative and helpful. Overall a very seamless process and i will definitely make this my go-to spot for eye exams and contacts!!!!
• DD

  DC

  Mar 13, 2026
  5.0
  If you do not want to read the entire review, here is the short version: This place is amazing and the people are wonderful. If you are searching for an extraordinary Optometrist and phenomenal Opticians, look no further. This place is it! Let my preface by saying. I am immensely grateful for the staff/representatives here at Lenscrafters in conjunction with Eye Exam of California. The people here genuinely care about me as a person and that is apparent throughout my several years visiting this location. I do not generally write reviews but I felt compelled to share my experiences and thoughts about the establishment. This is my third year visiting this Lenscrafters location for my annual comprehensive eye exam, in addition to purchasing new eyewear. Eye Exam There are a list of words I can think of to describe the care that Dr. Ng provides to her patients: extraordinary, thoughtful, caring, insightful, patient, thorough, humorous, kind, etc. Dr. Ng is an incredibly kind individual/Optometrist who demonstrates professionalism and personality simultaneously. She makes the eye exam experience feel very comfortable and seamless. I know she cares about my eye health and her patience shines when taking the time to answer all the questions I have. She is very thorough and detailed with responses and explains clearly the reasons behind certain issues related to my eye sight/health. The word "comprehensive" tends to get thrown around from various practices, but I will tell you here and now with 110 percent to the power of five certainty and truth that Dr. Ng exemplifies that word. I can honestly say without a shadow of a doubt that Dr. Ng has helped my vision immensely throughout the past three years. As of this current moment in time, I trust only Dr. Ng for my vision health, and no one can convince me otherwise. I am extremely appreciative. Optician(s)/Eyewear The Opticians who support with the eyewear selection and purchasing are amazing. In my opinion, there is a significant difference between those who genuinely care about what is best for me and those who simply want to sell me something. Let me say that it is definitely the former that is represented at at this Lenscrafters location. A.R. is one of the most amazing Opticians I have met and worked with. She is patient and provides space for me to decide whether 1) I want to purchase eyewear or not, 2) time to walk around to look at frames, and 3) asks follow-up questions to ensure I have selected the most optimal frame and lens for me. Moreover, A.R. takes the time to get to know me as a person and interests and vice versa. At no point during my visit did I feel anyone was trying to make me buy something. It was completely my volition and choice with zero pressure. A.R. was thorough and went through all specifications of the glasses (frame and lenses) and showed me samples of the lens to ensure it was aligned with my preferences. I cannot describe how refreshing it is to meet an Optician who places the human side of the person first before anything else. This is the exact reason, I will absolutely not go to anywhere else for my glasses as long as I live in the city.

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