Planet Fitness

3.6
664 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
417 Montgomery St, San Francisco, CA
94104, United States

Hours

Reviews

3.6
664 reviews
5 stars
282
4 stars
133
3 stars
79
2 stars
49
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several incidents of poor treatment and lack of assistance.

Cleanliness

The gym is generally reported as clean, with some customers appreciating the cleanliness of the bathrooms and equipment.

Facility Issues

Numerous complaints about the gym being too hot, cramped, and lacking adequate ventilation or air conditioning.

Membership Problems

Customers expressed frustration with membership cancellation processes and unexpected fees, leading to dissatisfaction.

Equipment Availability

Limited availability of equipment during peak hours, with complaints about members monopolizing machines.
  • RM
    Racquel Mosqueda
    1 day ago
    5.0
    Planet Fitness is a Amazing facility it’s so beautiful * 🤩
  • MK
    Martin Kramer
    4 days ago
    2.0
    I initially joined Planet Fitness several years ago in St. Louis, MO. I was regularly billed $26.95 per month to my credit card for a Black Card membership. I moved back to SF full-time in August and switched my membership to the Montgomery St. location. In October, I see a Planet Fitness charge for $36.95. I inquire why I was charged $10 more this month and am told it was a 'late fee'. I have never been late with a payment because I signed up for recurring billing with my credit card. 4 visits to the gym to talk to the front desk staff with no follow-up or phone call, I am told I am being charged a $10 late fee because I am paying with my credit card, not my bank account. I was never told this when I switched PF gyms online. I decide to cancel my membership, but before I am allowed to, I am forced to pay another month and another 'late fee'. I just joined Fitness SF, and that was one of the best decisions I've ever made! This SF Planet Fitness sucks. I had a much better experience at the PF locations I visited in St. Louis. They are bigger, friendlier, cleaner, air conditioned, less crowded and have free parking.
  • TW
    Tyler Wong
    Nov 11, 2025
    1.0
    I got my locker broken into and my wallet stolen. Definitely transferring locations.
  • RG
    Randall Garbrough
    Oct 8, 2025
    1.0
    Not a good experience. I just recently visited San Francisco from Florida and stayed near this gym. I've never visited a Planet fitness and was looking forward to using the free visit you get when you download the PF app which I did. I walked in on a Thursday afternoon and presented the free day pass to them from their app and was flat out told "No, We Don't Accept It". You can workout here, but it will cost you $20 for the day!!! What kind of scam is this location running? This place was a joke!!! I can see why it doesn't get very good reviews... I was glad to get back to my home gym in Florida which isn't Planet fitness. I can definitely say Planet fitness did not make a good impression on me and will never waste my time in the future to visit any Planet Fitness!!!
  • IF
    Ilse Figueroa
    Oct 2, 2025
    1.0
    Watch out for these scammers! They’ll get you with the promise of being the gym with the lowest monthly fee but what they won’t tell you is that on your second month, after charging you for your monthly fee of course, they’ll make you pay an annual fee of $60 and won’t let you in until you pay it but will keep charging every month. Plus the workers there always have an attitude when you want to ask anything the only thing they know is “go to your app”, there only role there is to make sure you pay all of your fees or impede access, not to help.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in San Francisco?

Planet Fitness is open Monday to Friday from 5:00 AM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 9:00 AM to 3:00 PM.

Where is the Planet Fitness located in San Francisco?

Planet Fitness is located at 417 Montgomery St, San Francisco, CA 94104.