Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
373 reviews
5 stars
359
4 stars4
3 stars2
2 stars0
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their exceptional, friendly, and professional service, with many customers highlighting specific employees like Michael, Leslie, and Angelo for their helpfulness.
Efficiency
Customers appreciated the quick and efficient service, often noting that repairs and adjustments were completed in a timely manner.
Knowledgeable Staff
Many reviews mentioned the staff's expertise and ability to assist customers in selecting the right glasses and addressing their needs effectively.
Mixed Experiences
While most feedback was positive, there were a few negative reviews regarding appointment issues and perceived lack of care from some staff members.
Repairs and Adjustments
The store was frequently commended for its ability to handle repairs and adjustments quickly, often at no charge, which delighted many customers.
- DDdiannaNov 14, 20251.0Went in for an eye exam got contacts ordered a year supply same day. It’s been a long three weeks after being told they would take 5 days only had to keep going back for samples. Called they put me on hold for 40 min. and never picked up and every time I call back I’m getting sent to voicemail. Idk who the lady is on the phone but she’s the only one I’ve ever had an issue with. I’m assuming she put me on hold then directed every call after to voicemail. I just want my contacts so I can see.
- GRGail RodriguezNov 8, 20255.0Leslie did a wonderful job!!! Thanks 😊
- SSSalmaOct 25, 20255.0I had the best experience at LensCrafters inside Macy’s, Union Square. The entire team went above and beyond to make sure I was taken care of. Two gentlemen assisted me. one of them named Angelo, and the other whose name I unfortunately forgot, but I’ll never forget his kindness and how professional he was (and his well-groomed nails didn’t go unnoticed!). What truly touched me was witnessing a lady on the team speaking calmly and compassionately on the phone to help a client who was struggling mentally. It reminded me that good people still exist. and this store is truly fortunate to have such caring, patient, and professional staff. Thank you so much, LensCrafters Union Square team, for your kindness and exceptional service. You made my visit memorable in the best way possible.
- TRTony ROct 25, 20255.0Amazing service from Michael, the store manager. He was really efficient, kind and knowledgeable Thank you so much
- RTRico ToscanoOct 7, 20255.0An amazing experience with Leslie. Top notch service, the kind that builds lifelong customers. Thank you!!
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brands for eyeglasses and sunglasses.
What brands are available at LensCrafters at Macy's?
They carry designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Oakley, Ray-Ban, and more.
Which vision insurance plans are accepted at LensCrafters at Macy's?
Most vision insurance plans are accepted including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at Macy's?
They are open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does LensCrafters at Macy's provide in-store pickup?
Yes, in-store pickup service is available.
Where is LensCrafters at Macy's located?
LensCrafters is located at 170 O'Farrell St, Floor 4, inside Macy's - Union Square, San Francisco, CA 94102.
Are there any nearby optical or eyewear stores to LensCrafters at Macy's?
Yes, nearby optical-related stores include Eastridge Optometry San Francisco, Sunglass Hut at Macy's, and Dr. Whitney Ng Optometrist.
What are some nearby food options when visiting LensCrafters at Macy's?
Nearby food spots include Subway for sandwiches, Boudin Bakery Cafe for soup and cafe fare, Asian Box for Asian cuisine, Starbucks for coffee, and Burger Bar for burgers.
Where can I find parking near LensCrafters at Macy's?
Parking is available at Ellis and O'Farrell Garage nearby the location.
How can nearby retail stores complement my visit to LensCrafters at Macy's?
You can enjoy shopping at nearby retail stores such as BOSS Shop for men's clothing, Marella for women's clothing, and explore Macy's Union Square's wide offerings after your eye care visit.