LensCrafters

Reviews

• CY

  Calvin Yeung

  Mar 1, 2026
  1.0
  Your staff here is incompetent. Your pricings is ridiculous. I took my kid here to get new lenses for a frame that I brought in because of her unique head size. The staff pop out the lenses of existing glasses that does not need to be replaced, without asking or getting any consent. Ask for pricing, I came in with insurance, only needing the lens, and request to replicate everything as is from another prescription glasses. You're a sneaky little staff try to add in a million things into a kits prescription that will be outdated in 3 months. How could it be possible to be here with insurance, and came out with a quote that is higher then a place where I purchase everything else without insurance. This place is shady, stay away and I hope you close soon.
• MT

  Maria Torres

  Feb 24, 2026
  5.0
  Service was efficient and everything went smoothly.
• HS

  Humera S

  Feb 16, 2026
  1.0
  I hardly ever write negative reviews but hopefully mgmt can use this as an opportunity to train staff better. horrible experience with front desk. Upon entering he was passive aggressive/rude when we were checking in (no greeting, just a rude “one second” when we told him we had an appointment) and being so short with us. This was our first time here and left a really bad impression. The doctor (Dr.Cho) was very kind and helpful so definitely made up for the unprofessional demeanor from the front desk. I was disappointed because on our way out I did find a pair of frames I wanted but did not want to engage further with him.
• GG

  Grace G

  Jan 27, 2026
  2.0
  I've been to this store once before in the last couple of years. I did make a purchase previously and was attended by a friendly associate. My experience yesterday was not the best. I was greeted when I walked in but did not feel very welcomed. I spent at least 15min in the store browsing and trying on glasses. There were at 3 associates working and they were helping out customers and when they were done not once was I asked if I needed assistance or what I came in the store for. I felt so invisible. I left and did not make a purchase. I will continue going to other Lens Crafters and hope to a have better customer service experience.
• AO

  Ann O'RIELLY

  Jan 21, 2026
  5.0
  Antonio provided excellent customer service. He was very knowledgeable and a great problem solver. Gracious and so patient. Jessica pitched in to help. Other staff were also attentive. A very well managed store.

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