Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
231 reviews
5 stars
196
4 stars2
3 stars
4
2 stars
8
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and lack of communication regarding orders and insurance.
Staff Performance
While some staff members, particularly Antonio and Jessica, received praise for their helpfulness and professionalism, others were criticized for being unengaged or unhelpful.
Eye Exams
Customers generally had positive experiences with eye exams, noting thoroughness and professionalism from the optometrists.
Product Issues
Several reviews mentioned issues with glasses fitting poorly or being miscalibrated, leading to dissatisfaction with the final product.
Store Environment
The store was described as having a good selection of frames, but some customers felt overwhelmed by the choices.
- BBBebo2 days ago1.0Terrible customer service! Went to pick up my glasses and the guy said sorry I can’t help you because my manager in the back have a meeting, came back after an hour, waited 30 mins and no one available to help!! Last time to go there!
- JDJean-Yves DelortNov 29, 20251.0Very bad experience, waste of time and rude crew. The crew held holding me back for 30 minutes until they finally managed to retrieve my insurance. Then they have me a very expensive quote and explained that they were not on the VSP network. Then they were very rude, almost insulting when I asked them to delete my profile data. Stay away, there are many better options.
- EHEric HankinsonNov 29, 20251.0store: you say youy have vsp but it's not showing up in our system. how about you pay full price and do reimbursement? me: i do; here's the proof. your plan sounds sketchy, no thanks. i'll call vsp to verify vsp: yeah lenscrafters isn't in-network. they know that and were not being honest with you.
- ANAlexander NealeyNov 24, 20251.0Came here to try and get an eye exam, staff told me they rebooked me two hours later and didn’t have the decency to notify me. Then asked me if I wanted to wait around for two hours. Go to the Jins downstairs if you want glasses or contacts. The staff here also acts like they work at a Hermes store when they work at this bottom feeder of a chain. You resell frames on the second floor of a mall who are we fooling here.
- KKKelly KaoudisOct 25, 20255.0This review is for the eye exam - I received a very thorough eye exam and contact lens fitting and am very confident in my prescription.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters offers brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the operating hours of LensCrafters at 3251 20th Ave, San Francisco?
LensCrafters is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule your eye exam appointment online at https://examappointments.com/eeca/SearchExam?Office.number=0301.
What payment methods are accepted at this LensCrafters location?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is there wheelchair accessible entrance at the LensCrafters store?
Yes, LensCrafters has a wheelchair accessible entrance for customer convenience.
What nearby clothing stores can I visit when shopping at LensCrafters in the Stonestown Galleria?
Nearby clothing stores include Zumiez, Hot Topic, Ann Taylor, Armani Exchange, ALDO, and Vans, providing a variety of shopping options before or after your visit.
Where can I grab a snack or dessert near LensCrafters at Stonestown Galleria?
Nearby food options include Häagen-Dazs and CREAM ice cream shops, Sbarro pizza restaurant, Panda Express, and Honey Bar smoothie and juice bar, perfect for a treat after your eyewear visit.
Are there any beauty and cosmetic stores near LensCrafters for a combined shopping experience?
Yes, Fanloli Beauty, Sephora, Origins, and The Body Shop are close by for beauty and cosmetic needs alongside your eyewear shopping.