Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
227 reviews
5 stars
196
4 stars2
3 stars
4
2 stars
8
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like Antonio and Jessica for their attentive service.
Eye Exams
Customers consistently reported positive experiences with eye exams, noting thoroughness and the use of advanced equipment.
Communication Issues
Several reviews mentioned poor communication regarding orders, insurance, and store policies, leading to frustration among customers.
Product Quality
While many enjoyed their glasses, some reported issues with prescriptions and fitting, leading to dissatisfaction with the final product.
Store Environment
The store was noted for its good selection of frames and a pleasant atmosphere, although some customers felt overwhelmed by the choices.
- KKKelly KaoudisOct 25, 20255.0This review is for the eye exam - I received a very thorough eye exam and contact lens fitting and am very confident in my prescription.
- MTMillissa TranSep 26, 20255.0Jessica and Antonio were very helpful. I walked in on a busy Fri with SIX pairs of glasses that needed minor fixes (tightening screws, realignment). Jessica said they'd be ready by Monday, which was totally fine as I was in no rush. Antonio called me on Monday and sat with me while I tried on each pair marveling at how new they felt. I was pleasantly surprised to hear this was a FREE service LC offers! Amazing!! Wish I could tip/donate as a thank you.
- J0James Bond Secret Agent 007Sep 14, 20255.0Employee Kelly assisted me with finding the correct pair of glasses for me. She was professional, polite and very helpful. She made my experience at Lens Crafters a pleasant experience.
- PPPhil ParkerSep 10, 20255.0Great selection, in a way overwhelming. I didn't get an eye exam there but did have my prescription, so ended up ordering a pair of Sunglasses, and a pair of computer glasses. I had seen some bad reviews on Yelp about LensCrafters. I had a great experience. The staff is very professional, helpful, and courteous. Prices were half of what I paid at the local optician. I returned a few days later with my wife, and although there was different personal working we received the same excellent professional service. She was really impressed. Highly recommended.
- WFWolf FivousixAug 24, 20252.0I was initially helped by a nice and helpful Asian associate, but another lady swapped with her and finalized my order. Felt rushed by this lady, and she didn't explain the cost of my purchase properly. Even after I asked to see the breakdown of what the insurance was covering and what I was paying, she merely told me the final value, only breezing through the details. Not even an offer to show the breakdown. I also understand you are short staffed and need to watch for theft, but when that's a priority over helping your ACTUAL PAYING customers that are in the middle of a conversation with another associate.... Yeah, not well managed at all. Considering this lady was bossing the associates around, I have to assume she was the manager on duty. Which only adds insult to the injury. My return experience (with a different associate) was much, much better! The guy was helpful and in good spirits. Don't want to say the whole store is bad, but... Didn't really leave me with a good impression. Maybe try a different store in town, if you can't escape the brand due to insurance restrictions.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters offers brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
Does LensCrafters accept vision insurance, and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the operating hours of LensCrafters at 3251 20th Ave, San Francisco?
LensCrafters is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 7:00 PM on Sunday.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule your eye exam appointment online at https://examappointments.com/eeca/SearchExam?Office.number=0301.
What payment methods are accepted at this LensCrafters location?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is there wheelchair accessible entrance at the LensCrafters store?
Yes, LensCrafters has a wheelchair accessible entrance for customer convenience.
What nearby clothing stores can I visit when shopping at LensCrafters in the Stonestown Galleria?
Nearby clothing stores include Zumiez, Hot Topic, Ann Taylor, Armani Exchange, ALDO, and Vans, providing a variety of shopping options before or after your visit.
Where can I grab a snack or dessert near LensCrafters at Stonestown Galleria?
Nearby food options include Häagen-Dazs and CREAM ice cream shops, Sbarro pizza restaurant, Panda Express, and Honey Bar smoothie and juice bar, perfect for a treat after your eyewear visit.
Are there any beauty and cosmetic stores near LensCrafters for a combined shopping experience?
Yes, Fanloli Beauty, Sephora, Origins, and The Body Shop are close by for beauty and cosmetic needs alongside your eyewear shopping.