LensCrafters

4.9
647 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
100 Battery St, San Francisco, CA
94111-4903, United States

Hours

Reviews

4.9
647 reviews
5 stars
618
4 stars
5
3 stars
3
2 stars
4
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Kaitlin, Marjorie, and Dr. Ng.

Quick Repairs

Many reviews highlighted the quick and efficient service for repairs and adjustments, often done for free, which contributed to a positive customer experience.

Professionalism

The staff demonstrated a high level of professionalism and expertise, particularly during eye exams and consultations, making customers feel comfortable and well-informed.

Positive Atmosphere

The overall atmosphere of the store was described as welcoming and pleasant, with several customers noting the clean environment and friendly interactions.

Product Selection

Customers appreciated the wide selection of frames and lenses available, enhancing their shopping experience.
  • TT
    T
    Nov 17, 2025
    5.0
    Came here to get my glasses adjusted and had great service. Kind employees, would recommend!
  • EE
    Ebony
    Nov 13, 2025
    5.0
    I walked into this LensCrafters and was met with a smile. I had sunglasses that I did not purchase from here but came in to see if they could replace the nose pads, as not one but BOTH of them came off previously. Kaitlin was so sweet and told me she could do it and it didn’t cost me anything. I was certainly willing to pay. These sunglasses are my favorite but started hurting on this trip and I couldn’t wear them on the sunny days in SF. She had them fixed for me in 48 hours and called me to pick them up. I’m grateful for the great customer service and given my mom used to work at LensCrafters and suggested I go in, I was happy I followed her directions. Thanks Kaitlin and team for a wonderful experience.
  • BB
    Ben Beard
    Nov 8, 2025
    5.0
    I highly recommend going to this location. I am visiting and needed to fill a prescription. I could have come and gone, but I wound up chatting with store Manger Kaitlin, and feeling comfortable and welcome. I picked out contacts and glasses, not feeling upsold, just informed with knowledgeable advice. Kaitlin took her time to thoroughly review options with my insurance and helped me select glasses I love, at a fair price.
  • BM
    Brett McGonigal
    Nov 4, 2025
    5.0
    Kaitlin was a rockstar!! Fixed my glasses that got wrecked from a car accident in no time :) thanks!!
  • RC
    Reni Cao
    Oct 28, 2025
    5.0
    Ngl I had the best customer experience in years with Caitlin. She drew me a matrix of how to best optimize for benefits vs. in-store promo, and then she remembered my name, my context, after two weeks when I just dropped by. Lance Crafter, you'd better pay Caitlyn enough because she's got some talent there.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.