Carbon Health Urgent & Primary Care San Francisco - Castro

Reviews

• CC

  Cactica1

  Mar 28, 2026
  1.0
  Went in for general testing and wanting to make sure everything is good. Appointment was at 3:30, didn’t get talked or looked at still 4:08!!! People who came AFTER ME got their appointment before me. The nurses were very reserved and the person taking my vitals literally said “I don’t think you need testing, everything that happens to you as a woman is normal.” NOOOO it’s my health and I know when my body isn’t doing something right??? After that I wait in a room for an entire hour and 5:00 hits and not a single person comes to check on me and I still haven’t even seen the doctor. They waste peoples time and do not care for actually treating people. Use any other place and I am NOT going back ever.
• MG

  Matthew Gerring

  Mar 26, 2026
  1.0
  Receptionist threatened to call the cops and have me removed from the office for insisting that according to my health plan administrator, Carbon does take my insurance. Carbon’s receptionist refused to even check my health plan ID number. I had to get my health plan administrator on the phone to clear it up. Once I got through the insurance issue, service was great.
• AB

  Aaron Beppu

  Mar 22, 2026
  2.0
  I was sent here by another local urgent care that told me my shoulder injury likely needed an x-ray, which Carbon Health supposedly has ... but no x-ray tech to run it. While my right arm is non-functional (later diagnosed and treated as a dislocation), I had to push and pull a heavy door repeatedly (bc they also have to actively buzz you in both directions) just to enter and exit, use my left hand to access insurance information while I'm actively spasming, only to be told after some time and phone calls to another Carbon location, that they can't actually do anything for me. What's the point of urgent care that is neither urgent nor provides care and effectively _delays_ care by being a net distraction? And if you're going to tell me to go to an ER, please don't waste my time at a critical moment by making me jump through your administrative hoops. 2 stars bc ... it was clean?
• HB

  Holly Byerly

  Mar 21, 2026
  1.0
  The room was ice cold. The NP I saw 2 weeks prior gave me misinformation about a spider bite I had and urged me to come in if I got another for a swab test of the bite. So I did just that, only to be told that isn’t a thing. Quite frustrating to spend money on another copay and uber to and from the office. Do better.
• HN

  Hugh C Neville

  Mar 16, 2026
  5.0
  Walked in today without an appointment for a finger infection and the team took awesome care of me. I was in and out in just over an hour and the provider I saw (Josh, I believe) was thorough, efficient, and delivered awesome care to me during my visit. He even called in an Rx before I left so that I was able to pick it up on my way home 😎 After a couple sub-par experiences with health care recently this helped restore my faith a bit 🙏