Vons Pharmacy

Reviews

• CS

  Caroline Sullivan

  3 days ago
  3.0
  I'm giving 3 stars because of the consistent kindness and professionalism I have experienced with the pharmacy techs and pharmacists. However, I can't find a fondness for the front clerk. I've tried many times, but I have found my interactions with her to be abrasive and judgemental. Maybe it's me...could be. In my opinion, she would benefit from health-informed care training. There are many walks of life. It would be refreshing to see her treat every individual with the same courtesy as the next. Hoping for the best 🫶
• MF

  Matt Finch

  Nov 17, 2025
  1.0
  The techs are awesome in my opinion. However... 1. Understaffed into oblivion 2. Speed over humanity 3. Pharmacist ego complex and gatekeeping 4. Techs paid poverty wages (compassion collapse) 5. Patients treated like criminals (if you take anything "controlled") 6. Zero trauma-informed training 7. Inhumane rigid policies (corporate chains worship policy over compassion) 8. The chronic delay epidemic (routinely wait 24, 48, 72, even 96 hours for a medication refill) 9. Phone system from hell 10. Zero ownership of mistakes 11. Spiritually dead 12. No respect for the emotional labor of being sick 13. A system designed for hierarchy, not care (hierarchical, transactional, rule-based, liability protective, corporate friendly, DEA-compliant; the system protects itself. Not the people) - All these issues could be remedies with: AI-powered pharmacy infrastructure, trauma-informed pharmacy model, compassion-first hiring, "no-withdrawal" laws, real-time stock visibility, same-day refill guarantees, 24/7 patient support, restoring the soul of pharmacy, a complete cultural shift (from gate-keeping, suspicion, authority posturing, policy worship, stress explosions, corporate indifference, hierarchy to stewardship, humility, presence, compassion, flexibility, kindness, reliability, truth). The short version? Don't go here unless you want to be treated like an inconvenience, criminal, or otherwise from people that are obviously way overworked and way underpaid for the hard work they do. These employees are lovely people. This corporation is spiritually bankrupt to the core.
• TC

  tim coan

  Oct 4, 2025
  1.0
  I've received flu shots at this vons for awhile with my Medicare card. My prime residence is in Nevada. This time, denied. No good reason. Waited for 15 minutes to get this answer. Young lady behind the counter had absolutely zero personality, borderline rude. Beware if you have out of state Medicare card. Staff has completely changed. Used to be A+. Now F-.
• DT

  Dawn “Dawn T” Tarin

  Mar 8, 2020
  5.0
  I note the mixed reviews of this pharmacy, but since I met Annie (pharmacist), I have had excellent service from the Vons pharmacy at Truxtun. I have several medications which are not commonly prescribed, and Annie goes out of her way to make sure she has them in stock for me. Also, when I needed extra for an extended trip, she called multiple pharmacies all over San Diego (including CVS and Walgreens) to find the supplies for me. Because of this level of service and care, I remain loyal to this Vons pharmacy.

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