Vons Pharmacy

Reviews

• MF

  Matt Finch

  Nov 17, 2025
  1.0
  The techs are awesome in my opinion. However... 1. Understaffed into oblivion 2. Speed over humanity 3. Pharmacist ego complex and gatekeeping 4. Techs paid poverty wages (compassion collapse) 5. Patients treated like criminals (if you take anything "controlled") 6. Zero trauma-informed training 7. Inhumane rigid policies (corporate chains worship policy over compassion) 8. The chronic delay epidemic (routinely wait 24, 48, 72, even 96 hours for a medication refill) 9. Phone system from hell 10. Zero ownership of mistakes 11. Spiritually dead 12. No respect for the emotional labor of being sick 13. A system designed for hierarchy, not care (hierarchical, transactional, rule-based, liability protective, corporate friendly, DEA-compliant; the system protects itself. Not the people) - All these issues could be remedies with: AI-powered pharmacy infrastructure, trauma-informed pharmacy model, compassion-first hiring, "no-withdrawal" laws, real-time stock visibility, same-day refill guarantees, 24/7 patient support, restoring the soul of pharmacy, a complete cultural shift (from gate-keeping, suspicion, authority posturing, policy worship, stress explosions, corporate indifference, hierarchy to stewardship, humility, presence, compassion, flexibility, kindness, reliability, truth). The short version? Don't go here unless you want to be treated like an inconvenience, criminal, or otherwise from people that are obviously way overworked and way underpaid for the hard work they do. These employees are lovely people. This corporation is spiritually bankrupt to the core.
• TC

  tim coan

  Oct 4, 2025
  1.0
  I've received flu shots at this vons for awhile with my Medicare card. My prime residence is in Nevada. This time, denied. No good reason. Waited for 15 minutes to get this answer. Young lady behind the counter had absolutely zero personality, borderline rude. Beware if you have out of state Medicare card. Staff has completely changed. Used to be A+. Now F-.
• ED

  Eric Dehner

  Sep 2, 2025
  2.0
  Miserable customer service. And this is coming from a clinical pharmacist. If you want to be a 5 star pharmacy when a patient calls asking if their new medication is ready don’t tell them it’ll be 2 hours. Ask “are you close or on your way?” If so move that RX to the front of the fill pile and tell them “give us 20 mins”. You’re slapping a label on an Z-pak, you’re not being asked to compound a cream from bulk supply. This isn’t rocket science. You wouldn’t believe me if i told you.. when I arrived 2 hours later it wasn’t ready and they needed another 15 minutes.
• EF

  Elham Falsafi

  Nov 30, 2022
  2.0
  The only reason why they didn't get one star is because they weren't rude. I walked up to the window and told them my healthcare provider had sent a prescription. Elijah types in my name and date of birth. He says there is no prescription. I go back to my office, call my provider and her office tells me they sent it in, the date and time called in, what and how many mg. I go back to him. He looks it up in the computer, finds it, no apologies for wasting my time etc. He tells me it will take about 15 minutes to fill. He wasn't rude, but didn't get the impression that he cared or that my time was of any concern to him.

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