Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
253 reviews
5 stars
224
4 stars
5
3 stars3
2 stars
6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.
Professionalism
The staff and doctors were frequently described as knowledgeable, professional, and attentive during eye exams and consultations.
Mixed Experiences
While many reviews highlighted positive experiences, there were notable complaints regarding poor customer service and management issues.
Product Quality
Customers appreciated the quality of glasses and lenses, although some reported issues with incorrect prescriptions.
Store Environment
The store was often described as clean, well-stocked, and inviting, contributing to a pleasant shopping experience.
- RSRichard SlatteryOct 26, 20255.0I HAVE BEEN GOING TO THIS STORE FOR YEARS. IT ALWAYS RUNS SMOOTHLY AND I HAVE NEVER HAD ANY ISSUES. ALL EMPLOYEES ARE KNOWLEDGABLE AND PROFESSIONAL, THEY GO BEYOND THE CALL TO HELP. THANKS!!! OUT TO ROBIN THE MANAGER OF THIS STORE. YOPU GUYS ARE GREAT!!!!!
- BBB BSep 27, 20255.0*LensCrafters is my go-to shop for glasses. *I have my annual eye exam there as well. The staff are all excellent. My opthamologist caught a tiny issue on my retina that will be followed up on. ****Appreciate her "focus" on the details. *LC staff/physicians are always ready to help - e.g. refitting my current glasses etc. *LC may not be least expensive shop, but investment in quality is never cheap. *My new prescription RayBan's are wonderful to wear outdoors, especially driving. I have much wider and sharper "field-of-vision" and feel actually safer driving as a result.
- WRwillie rSep 5, 20255.0The Staff at the Carmel mtn location is amazing. They treat you with the exceptional customer service. Even when you might have a hiccup on a purchase they definitely take care of you. This is the reason I will always get all of my eye care needs at this location. Thank you. William Reina
- JPJennifer PoulinAug 14, 20255.0My son has been going to Lenscrafters for years for his contact lenses. The day before he needed to head back to college out of state, he found out he needed to make a contact lens change due to dry eyes. I called Lenscrafters to ask if this was even possible on the same day and Robin was incredibly helpful. She talked to the doctor who had seen my son earlier that year for his exam and recommended a better lens for him and within an hour, he was able to go exchange his current unopened boxes for his new contacts. We've always had a great experience at Lenscrafters, but I feel like Robin went above and beyond to help my son before he had to head back to school. Amazing customer service!!! Thank you!
- DSDiana ShatzAug 12, 20255.0if the store is very attractive and well stocked. The staff is exceptionally friendly and helpful, which is very nice in this day and age. The person who helped me was knowledgeable and selected a perfect assortment of frames for me to review. I would certainly recommend the store and would return to them again as I have many times before.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the operating hours of LensCrafters?
LensCrafters is open Monday through Friday from 9:00 AM to 6:30 PM, Saturday from 9:00 AM to 5:30 PM, and Sunday from 11:00 AM to 4:30 PM.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule your eye exam appointment online through the provided appointment link specific to LensCrafters.
What payment methods does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, cash, and check.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides in-store pickup service for eyewear and related products.
What nearby dining options are available around LensCrafters?
Nearby dining options include Chipotle Mexican Grill, California Pizza Kitchen, Olive Garden, Wendy's, Marie Callender's, The Kebab Shop SD, China Fun Restaurant, and The Broken Yolk Cafe, offering a variety of cuisines for before or after your visit.
Are there other eye care providers near LensCrafters?
Yes, nearby eye care providers include Dr Luis G. Perez-Rivera Inc., provider of Eyexam of CA, and PEARLE VISION, which you can consider for additional eye care services.
What nearby retail and service stores can I visit around LensCrafters?
Nearby retail and service options include Carmel Mountain Plaza shopping center, T.J.Maxx department store, The Vitamin Shoppe health store, Geek Squad computer repair, UPS Alliance Shipping Partner, and Sleep Number mattress store for various shopping and service needs.
Does LensCrafters accommodate customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.