Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
263 reviews
5 stars
233
4 stars
5
3 stars3
2 stars
6
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Ryne, Anthony, and Debbie for their exceptional service.
Mixed Experiences
While many reviews highlighted positive experiences, there were significant complaints about poor customer service, particularly regarding prescription errors and rude management.
Eye Exam Quality
Customers generally reported satisfaction with the eye exams, noting the professionalism and thoroughness of the doctors.
Repair Services
Several reviews mentioned quick and effective repair services for glasses, with staff going above and beyond to assist customers.
Appointment Issues
Some customers expressed frustration with long wait times for appointments and issues with scheduling, indicating a need for improvement in this area.
- LLLinda LitmanJan 4, 20265.0Nickolas was very helpful with picking out my frames. Dr. Perez-Rivera was throughly with my eye exam. Thank you
- MCMary ColemanJan 3, 20265.0The staff is always patient and attentive when I visit. On this latest visit, I wasn't sure how I would be able to afford my glasses. They helped me find frames that fit my face and budget without making me feel embarrassed. I left happy with my choice and impressed with the excellent customer service I received.
- SGsandy gDec 31, 20255.0Caden is awesome helping me get the right one. Thank you.
- MLM. LouiseDec 11, 20255.0Great service!! Anthony is the best! He helped three of our family members select glasses that looked great and didn’t break the bank. Highly recommend asking for Anthony when going to this location.
- MMMercedes MargritzDec 7, 20251.0I was planning to refer my husband, my son, and my daughter, but after my experience, I will not recommend this location at all. The customer service was very poor. When I walked in, there were only two customers and three sales associates, yet I was ignored until I asked for help. I ordered my lenses (over $400, using my own frame and insurance), including an upgrade for thin lenses. I waited almost three weeks, and when I came to pick them up, I was told the thin lenses had not been ordered. One associate even told me I needed to pay extra for thinner lenses—despite the fact that I had already paid for them. After questioning it, the person who ordered my glasses admitted the wrong lenses had been ordered and said they would fix it. I had to leave my glasses for another two weeks. When I finally got them back, the lenses looked the same, and I was told it was “because of the frame,” even though my previous thin lenses were in a similar frame. To make matters worse, the associate handed me my glasses dirty, didn’t offer to clean them, and didn’t even offer a cleaning cloth until I asked. One associate’s attitude felt rushed and rude, as if he was doing me a favor by helping me or he just wanted to get me out of the store. I was told that if I was not happy to come back before the 15th. Why would I come back when I made it very clear that I was not happy with their response and laying? Overall, it was a very disappointing and frustrating experience
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the operating hours of LensCrafters?
LensCrafters is open Monday through Friday from 9:00 AM to 6:30 PM, Saturday from 9:00 AM to 5:30 PM, and Sunday from 11:00 AM to 4:30 PM.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule your eye exam appointment online through the provided appointment link specific to LensCrafters.
What payment methods does LensCrafters accept?
LensCrafters accepts various payment options including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, cash, and check.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides in-store pickup service for eyewear and related products.
What nearby dining options are available around LensCrafters?
Nearby dining options include Chipotle Mexican Grill, California Pizza Kitchen, Olive Garden, Wendy's, Marie Callender's, The Kebab Shop SD, China Fun Restaurant, and The Broken Yolk Cafe, offering a variety of cuisines for before or after your visit.
Are there other eye care providers near LensCrafters?
Yes, nearby eye care providers include Dr Luis G. Perez-Rivera Inc., provider of Eyexam of CA, and PEARLE VISION, which you can consider for additional eye care services.
What nearby retail and service stores can I visit around LensCrafters?
Nearby retail and service options include Carmel Mountain Plaza shopping center, T.J.Maxx department store, The Vitamin Shoppe health store, Geek Squad computer repair, UPS Alliance Shipping Partner, and Sleep Number mattress store for various shopping and service needs.
Does LensCrafters accommodate customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.