Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,024 reviews
5 stars
906
4 stars12
3 stars6
2 stars14
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting individuals like Anubha, Jerry, and Afshin.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly with upselling tactics and unprofessional behavior from certain staff members.
Repair Services
Customers appreciated the quick and free repair services offered for glasses and sunglasses, often highlighting the skill and professionalism of the staff.
Appointment Issues
Several reviews mentioned problems with appointment scheduling and communication, leading to frustration among customers.
- ACAmber Chen3 days ago1.0I had a very unpleasant experience at the LensCrafters location at UTC Shopping Mall. My appointment was scheduled for 10:00 AM, which is also when the store opens. I arrived at 10:05 AM—only five minutes late. I waited about 10 minutes and then asked the receptionist how long the wait would be. The reception girl Jamie said “You are 5 minutes late, they are “setting things up” for you.” with mad face and disrespectful tone, like I done something wrong. So I waited another 10 minutes. When I asked again because I had other commitments, the receptionist (Jamie) was extremely rude and finally told me that since I was five minutes late, they had given my appointment to a walk-in who arrived 10 minutes early (The store opened at 10:00am, which I arrived 10:05 am). This information should have been communicated to me immediately instead of making me wait and giving misleading responses. Being five minutes late does not justify giving away a scheduled appointment without informing the patient, and the attitude I received was extremely rude and unprofessional. I don’t even know how this girl can be hire at the customer service. If I had been told the truth upfront, I would not have wasted my time waiting. She ruined the whole customer experience and I hope the manager can train her better at how to service the customer. Overall, very disappointing customer service and poor communication.
- AKAli Alp KARABAYDec 30, 20255.0Afshin adjusted my old glasses perfectly just in one minutes. it was an excellent service!
- ATAllen TuDec 23, 20255.0Amazing staff at this LensCrafters! Staff and store manager Krystal provided quick and responsive answers. Excellent experience especially around the busy holidays!
- JWJaden WatkinsDec 22, 20255.0Alan in the UTC Lenscrafters was such a great help and really solved my solution. I couldn’t have asked for somebody better. 10/10 service!
- RHRyan HomokiDec 22, 20253.0Appointment went well and on time. Relatively quick. The medical side was 5 stars; however, the retail side was poor. I felt pressured during the checkout for add-ons I did not ask for, warranty etc. I then got an email saying my glasses were delayed. I gave it 2 weeks and heard nothing. I called and checked and they said it will be here shortly and we will call you. I waited longer and they never called. I called back and they said Oh yeah they are here, you can come pick them up. Disappointing customer service.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and allows all prescriptions.
What are the store hours for LensCrafters at 4353 La Jolla Village Dr?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I schedule my eye exam appointment online with LensCrafters?
Yes, you can schedule your eye exam appointment online through their reservation link at https://examappointments.com/eeca/SearchExam?Office.number=1123.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides in-store pickup services for your convenience.
What popular designer eyewear brands are available at LensCrafters?
LensCrafters offers brands such as Brooks Brothers, Bulgari, Burberry, Coach, Dolce & Gabbana, Giorgio Armani, Michael Kors, Oakley, Prada, Ray-Ban, Tiffany & Co., Versace, and more.
Is LensCrafters accessible for customers using wheelchairs?
Yes, LensCrafters at this location has a wheelchair-accessible entrance to accommodate all customers.
What payment options are accepted at LensCrafters?
Payments can be made using American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
What nearby dining options are available around LensCrafters for a meal before or after your appointment?
Nearby dining options include Craft Pizza Company, Haidilao Hot Pot San Diego, Shake Shack, Sip Fresh smoothie juice bar, Veggie Grill, and Sloan's Ice Cream for dessert.
Which nearby stores can customers visit for beauty and fashion shopping alongside their visit to LensCrafters?
Customers can visit MAC Cosmetics for beauty supplies, Free People and Victoria's Secret for clothing, Sunglass Hut and Oakley for eyewear, and Pandora Jewelry and RG for jewelry and gifts.