Planet Fitness

4.4
617 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
435 E Hospitality Ln, San Bernardino, CA
92408, United States

Hours

Reviews

4.4
617 reviews
5 stars
443
4 stars
91
3 stars
25
2 stars
17
1 star
41

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, helpful, and attentive, particularly mentioning employees like Montes, Jennifer, and Ramiro.

Cleanliness

While some reviews highlighted cleanliness, others reported issues with dirty bathrooms and equipment, indicating inconsistency in maintenance.

Gym Environment

The gym is generally described as having a positive and welcoming atmosphere, with many customers feeling comfortable and unjudged during workouts.

Equipment Availability

Customers appreciated the variety of equipment available, although some expressed disappointment over the lack of newer machines compared to other locations.

Customer Service Issues

Several reviews mentioned poor customer service experiences, particularly regarding membership issues and staff attitudes.
  • FR
    F R
    4 days ago
    3.0
    Not a fan of the new layout. PLEASE move the back extension to another area like against the wall how it used to be. As a girl, you put it in a VERY awkward exposing area. It feels extremely unsettling to be using it when there’s a bunch of men working out behind me.
  • TM
    Tristan Melendres
    Nov 10, 2025
    5.0
    Nice open gym, not too busy , the staff was nice . This girl with bangs was super nice to me and she made me feel welcome. She knows ball
  • JS
    Jaden Simmons
    Nov 9, 2025
    5.0
    Bibi is the best employee. Always friendly and supportive. Gym always so clean thanks to her!😜She gets down. She don't play.
  • C2
    Cappy 2021
    Nov 6, 2025
    5.0
    Great place to workout. Not too crowded and plenty of machines. Area to do work on mats and area with couch to cool down between sets.
  • BK
    Brianna Kenneybrew
    Nov 3, 2025
    1.0
    An absolute scam, apparently this is a franchised location and they do what they want no way you can’t refund an annual fee when I’ve canceled my membership even if I’ve cancelled after should not matter! Why take a “service fee” if you won’t be providing me service. Be careful where you sign up.

Frequently Asked Questions About Planet Fitness

What is Planet Fitness and what makes it unique?

Planet Fitness is a fitness center with over 2,700 locations offering best-in-class equipment and a welcoming, Judgement Free Zone® for all members to build strength at their own pace.

What are the hours of operation for the Planet Fitness in San Bernardino, CA?

The gym is open 24 hours every day of the week, with some holiday hours that may vary. For example, it closes early at 1:00 PM on November 27 and December 24, and opens at 7:00 AM on January 1.