Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
544 reviews
5 stars
468
4 stars
22
3 stars4
2 stars8
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Brandy, Annette, and Diana for their exceptional service.
Appointment Issues
Several reviews highlighted long wait times for appointments and issues with scheduling, leading to frustration among customers.
Product Quality
Customers expressed satisfaction with the quality of eye exams and glasses, noting the availability of a wide selection of frames and quick turnaround times for orders.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude staff and poor service at certain locations, indicating inconsistency in customer experiences.
- SVsally velasquez2 days ago1.0Worst customer service , they never approach us , we were looking for a type of brand and they never came and ask if we needed help or question and mind you we were the only ones in the store with four employees by the computers and talking about how tired they where
- HLHenry Llerena3 days ago2.0I had a very disappointing experience at this LensCrafters location. When I walked in, no one greeted me. I was told to sit down without anyone asking what I was there for or explaining the process. While I was waiting, several people who arrived after me were helped before I was. After waiting for a while, I had to get up and ask what was going on. Even then, there was no apology, empathy, or effort to acknowledge the confusion or the poor customer service. I felt ignored and unvalued as a customer. Customer service and communication are extremely important, especially in a healthcare-related setting. Unfortunately, this visit did not meet those expectations.
- PPPooka6 days ago5.0Lens crafter Are very helpful with customers also very patient for any help needed or questions
- NCNancy ClarkDec 15, 20255.0This is the most excellent eye exam business that I have ever been to. The equipment is excellent, and the records are kept so it is possible to see changes year-to-year. The doctor takes time to explain things and answer questions. I feel that I am getting quality eye care.
- JDJefferson DesamitoNov 15, 20255.0I had a great experience at this LensCrafters. The staff member who assisted me was incredibly patient and attentive. I went back and forth on several frame choices, and she never rushed me—she helped me find the perfect pair that truly suits my face shape. She also provided clear explanations and detailed price comparisons so I could make the best decision. I really appreciated her professionalism, kindness, and honesty. Highly recommended!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer brands for eyewear. They also offer prescription wearable technology.
Which insurance plans are accepted at this LensCrafters location?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Inland Shopping Center?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services at this location.
What payment methods are accepted at LensCrafters?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam appointment online through their booking link at https://examappointments.com/eeca/SearchExam?Office.number=0209.
Are there any nearby eye care providers close to LensCrafters?
Yes, Dalwadi Family Eye Care, a local optometrist and provider of Eyexam of CA, is nearby and can be another option for eye care services.
What shopping options are available near LensCrafters at Inland Shopping Center?
Nearby shopping options include Vans, H&M, Charlotte Russe, Hot Topic Inland Center, Windsor Fashions, and The Children's Place, offering a variety of clothing, shoes, and accessories.
Where can I grab a quick snack or treat near LensCrafters?
You can visit nearby eateries such as Wetzel's Pretzels, Dairy Queen for ice cream, or Tokyo Japanese Lifestyle for Japanese food and gifts within the Inland Shopping Center.
Is LensCrafters wheelchair accessible and what forms of payment do they accept?
Yes, LensCrafters has a wheelchair accessible entrance and accepts debit and credit card payments among other payment options.