Planet Fitness

4.1
612 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
6051 Mack Rd, Sacramento, CA
95823, United States

Hours

Reviews

4.1
612 reviews
5 stars
356
4 stars
123
3 stars
53
2 stars
21
1 star
59

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted significant cleanliness issues, including roaches, dirty bathrooms, and a general lack of sanitation.

Customer Service

Customer service experiences were mixed, with some staff being described as friendly while others were reported as rude or unhelpful.

Atmosphere

The gym's atmosphere was noted as either welcoming or uncomfortable, with some customers feeling the environment was dark and oppressive.

Equipment Availability

While many customers appreciated the variety of equipment, some reported issues with machines being out of service and long waits for popular equipment.

Safety Concerns

Several reviews mentioned safety concerns regarding the gym's location, including issues with homeless individuals in the area and a lack of visible security.
  • YT
    yasmine thurston
    Oct 23, 2025
    4.0
    This place is great the workers have been extremely nice and helpful the only reason they get 4 stars instead of 5 is bc there was a roach that crawled on my sister while getting a message
  • SN
    sachin narwal
    Oct 9, 2025
    1.0
    I am Sachin. I am very disappointed by their services actually i was there member but suddenly i went there for cancellations my membership so there was a guy he said he cancelled my membership it was the month of September and that time I asked to guy will you going to charge me for annual fee of the year he said no you are good to go but in the month of October i charged for the annual fees when I called to their gym they said you still have membership and I called them 3 4 times they still ignoing my problem and all time when i call they said you will get refund of your annual fees just talk to manager i also went there gym to talk to their manager that time she wasn’t there i said it’s ok but today i talked to their manager she didn’t pay attention to my problem and just said it she can’t do anything then why are you manager here if you can do anything i gave you my valuable money to you and you service and problem solving staff is not good it just not about 40$ it’s about how you deal with it when you waiting for weeks to get just this answer we can’t do anything what is this?
  • AL
    Ashlee Laiken
    Oct 2, 2025
    5.0
    I just recently decided to get a gym membership here at this planet fitness for a few very important reasons...Reason #1. To stay onto of/ahead of Type 2 Diabetes..since It was just discovered 6 months ago, I've had a ridiculously hard time adjusting to starting a new lifestyle...Planet fitness is the perfect place to start my journey of learning how to take better care of myself in general..my physical health,mental health, and my consciousness/awareness of my old habits. Reason #2. My first real attempt at overcoming my issues with anxiety, social anxiety, and depression... planet fitness
  • JR
    Joseph Riccomini
    Sep 11, 2025
    4.0
    Only lose one start because the location isn't the best. But overall this gym is good it's never super crowded and has plenty of machines and weights so there isn't a wait for them at all. The "vibe" is also good, lots of beginners and there isn't an intimidation factor. I'm very pleased with my membership so far
  • SS
    Shawn
    Aug 14, 2025
    1.0
    Straight up watched a roach walk around in a dust pile by the smith machine one night and all I could do was laugh. I've Been a janitor for 5 years, even at a gym once, and never in my life have I seen filth like this. I've been to this gym all hours of the day and night for 4 months now, and not once have I seen someone in there cleaning. It's full of mold, piss, and water puddles everywhere including the counters. The bathroom stall door in the mens room has been broken off for weeks now...so theres only just one stall with a door...? How nice. I will say I DO see the night crew cleaning the floors, stocking the cleaning towels/spray and ACTUALLY be at the desk as much as they can all while ACTUALLY CLEANING. Not sure what the daytime employees even do at this point. The white girl with the curly hair behind the counter is the only one with an attitude. The rest of the staff is pretty nice and chill whenever my girlfriend used the tanning beds. That was until we saw not 1...or 2...but 4 dead roaches just sitting on the floor as soon as we opened the door. Every inch of that room was filthy. We didn't even bother tanning, just downgraded our membership the next billing cycle lol. $25 a month for a location with no real amenities compared to most gyms AND it's nasty???? Might as well go to 24 hour fitness damn 🤣

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Sacramento (Mack Rd.)?

Planet Fitness Sacramento (Mack Rd.) is open 24 hours every day, with adjusted hours on certain holidays.

What membership options are available at Planet Fitness Sacramento (Mack Rd.)?

You can explore various membership options including Classic Access and Black Card memberships via their website or mobile app.