LensCrafters

Reviews

• IC

  Ivan Contreras

  2 days ago
  1.0
  Came in today to use my warranty and replace my lense as seen in the pictures and got my glasses returned to me like this. When I was called in to get them I tried them on and they were stretched out that they would slide off my face when I looked down. As a truck driver I would notice a crack or any issue with my glasses since they are my only pair and I cannot legally drive without them. When I removed them to take a closer look I noticed a crack on my frame which was never there before. As seen in the pictures it looks like the lense was pushed from the inside in the process of replacing the lense causing the crack. When I told the employee that they broke them they told me they noticed the crack when I brought them in which was false and continued to tell me that it broke because the frame was old. I bought them in June of 2025. If the crack was there they would have called me and asked to pay the small co-pay for a new frame or talk with me about the situation which is another reason I know the crack was not there. They offered to get me a frame for free which I agreed on since I did not hand my glasses in with a crack. And what doesn't make any sense since "I" broke them why would they replace them for me for free. Now I have to deal with a broken and loose pair of glasses. Untill the new frame comes in.
• PL

  Patrick Lee

  Feb 24, 2026
  5.0
  I like getting my glasses at LensCrafters. Service is good.
• RB

  Richard Bulmer

  Feb 22, 2026
  5.0
  I am writing to share my exceptional experience at your Sacramento location and to specifically commend Joaquin for his outstanding service. While I do not typically leave comments for businesses, the level of professionalism and care Joaquin provided truly deserves recognition. Last year, I purchased a pair of Meta Ray-Ban glasses that recently became defective within the warranty period. After navigating a difficult and strictly online return process with the manufacturer, I was directed to your location to facilitate the replacement. From my initial phone call, Joaquin understood my frustration and the inconvenience of the situation. When I arrived at the store, he efficiently handled the warranty information and created a profile for me. Although my exact frame and model were not immediately in stock—which would have required a second trip to Sacramento and more time off work—Joaquin went above and beyond. He took the time to search his inventory and found a suitable replacement on-site, allowing me to resolve the issue in a single visit. He even handled the lens swap into the new frames personally. Because of Joaquin’s commitment to customer satisfaction, I have decided to switch my future eyewear needs to this LensCrafters location. I have already scheduled an appointment with your optometrist to obtain a new prescription for a future purchase. Joaquin is a credit to your team and represented LensCrafters with a five-star level of service. Thank you for employing such a dedicated professional.
• TT

  Trisha

  Feb 11, 2026
  1.0
  I’m extremely disappointed with our experience at LensCrafters. The pricing felt outrageously inflated compared to other optometrists in the area. My husband and sister both left feeling pressured and overcharged. As an example, they were quoted nearly $500 for a single pair of basic reading glasses. After feeling uncomfortable with the pricing, they decided to shop around. At another reputable optometrist, they were able to purchase THREE pairs of readers — similar brand and comparable quality — for just $76 total. That’s an enormous price difference, well over 200%. The experience left us feeling like the pricing was excessive and not transparent. It’s frustrating to see such a drastic markup for what should be straightforward, affordable eyewear. We definitely won’t be returning and would strongly encourage others to compare prices before committing. 2/17/2026 I want to express my concern. Location owner provided a link to express my concern. I completed it and have not received a call or response. What's the purpose of the link?
• CB

  Clinton Brown

  Feb 10, 2026
  5.0
  Great service!

Frequently Asked Questions About LensCrafters