LensCrafters

Reviews

• BM

  Brandon Miller

  5 days ago
  5.0
  Had a great experience here. The staff was friendly and helped me pick out a pair of glasses that fit perfectly.
• NB

  noren banayat

  Feb 23, 2026
  5.0
  We had a wonderful experience at LensCrafters today! The entire process was smooth from start to finish, and we truly appreciated the pleasant and welcoming atmosphere in the store. A special shoutout to Stephanie, who assisted us throughout the visit. She was incredibly kind, patient, and knowledgeable in helping us choose the right frames and lens options. She took the time to explain everything clearly, answered all our questions, and made sure we felt comfortable and confident with our decision — no pressure at all. Her professionalism and friendly approach made the experience stress-free and enjoyable. It’s always refreshing to receive such attentive customer service. Highly recommend this location — thank you again, Stephanie, for your excellent help!
• BB

  Brittany Brazil

  Feb 17, 2026
  5.0
  Andre and the team were the best! They worked with me to get what I needed at an affordable cost. Vision in my left eye had gone blurry and Dr. Arie Wong was able to dial in the Rx and get lenses and glasses that worked with my astigmatism. Andre was great. He didn't try to push a sale on me, but found things that worked with my needs. Also, communication was excellent among team members. I had old frames that had a high probability of cracking with new lenses. They waited on cutting until they got the green light. Overall, a good experience and I highly recommend!:)
• MR

  Mandi Rodriguez

  Feb 16, 2026
  1.0
  I was treated so unbelievably rude and I tried so hard to be nice to Chandra the manager. Omg! I went in there specifically to buy a pair of meta glasses had already been on LensCrafters.com I knew what the prices were before I even walked into the store. First my boyfriend tried to ask her a question and she ignored him and walked away. I wanted to try the glasses on one more time and check out the headphones, The display was not working and I could not hear the headphones, she walked over and rudely said, you need to follow the prompts as (I was following the prompts). Then she realized it was disconnected. The glasses were all dirty, they had not been cleaned after probably multiple people had tried them on which kind of freaked me out. So then I sit down with the lady Chandra, and I tried to explain to her some of the options that I had picked out online as I was trying to look at my phone and pull up the glasses that I had had in my cart she kept rudely cutting me off and talking over me. I got the vibe that she just didn't want my business and after quoting me $200 more than what was on the website I realized she definitely didn't want my business!! I thanked her and told her that I was going to think about it. Then she rudely snatched the glasses up and walked away. I will never set foot into this LensCrafters again. Btw I bought exactly what I wanted online from a different company $200 less than Chandra's "quote".
• MM

  M M

  Feb 15, 2026
  5.0
  I wanted to leave a review to say how much I enjoy shopping here because of the staff at the Arden location (particularly Andre, Shandra (spell check) and Stephanie! I go in there annually to get my glasses and more frequently to purchase contact lenses. I started going to this location when I lived near but I’ve since moved 25 mins away and near another location but I still go back to them because of their great interpersonal skills, their friendliness and transparency with me as a customer. I appreciate this team.

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