Club Pilates

Reviews

• LL

  Laura

  Nov 16, 2025
  5.0
  I’ve been coming here for over 7 years and I love the location and classes! All of the instructors are awesome - their instruction is consistent yet every time is slightly different so it never feels like the same class twice. I’ve had some recent interactions with the staff (shoutout to Nicky!) for absences, bookings, etc., and everything was taken care of quickly. So glad to have CP nearby!
• JJ

  Jenn

  Oct 18, 2025
  1.0
  Been coming to this location for years and have recently had several issues with front desk staff in the past 6 months. They always have the doors locked during business hours / are on personal phones and their phone rings / they take personal calls during group classes. I tried to walk in with my mom who’s in her 80s and they unlocked the door to tell me that if I wanted to sign her up I need to call in to schedule and intro class and refused to do it in person, my mother is not tech savvy so I was hoping to sign her up that day in person. I had asked for her name and manager information to file a complaint as the gal working front desk ( brown hair with highlights, and has an accent I’m not sure her name) has often been argumentative with myself and other members when asking basic questions, I’ve even seen her go off on other staff, she said if I didn’t like her attitude to go somewhere else and refused to give me any information. That’s precisely what I plan to do because I do not appreciate such poor customer service and unprofessionalism when paying so much for a membership for 5+ years. I have talked to the girls I have classes with and they have had similar issues with this staff member and try to come in when she’s not working. As a business owner with over 50+ staff myself I would not tolerate this type of behavior, I hope the owner either is simply unaware of this issue and if this is the first they hear of it I hope they resolve it before more members go elsewhere.
• TH

  T H

  Aug 7, 2025
  1.0
  Why would I want to join this club when all the classes are wait listed? You are charged for membership but can't even get into a class?
• MV

  Margaret Vohlers

  Feb 7, 2025
  2.0
  Update: I've been told that the charge is being reversed along with some other freeze fees that I was also incorrectly charged. This has not yet shown up on my account, but I will update this review if it does not. Aileen was apologetic and nice, but I believe the only reason this is being handled now is because of the review that I posted and it shouldn't take that for issues like these to be resolved. Erroneously charged and, after promised refund and making four calls, there has been no refund or communication from management. After being a member for several years (and not part of any contract or commitment), my membership was frozen due to two significant surgeries that made my unable to do Pilates. I was told that I would be notified before Club Pilates resumed my membership and given the opportunity to extend the freeze period as needed. I was not given notice and my card was charged on Jan 9, 2025. I called and spoke with staff members on Jan 13 and 21 as well as Feb 6 and 7 and was told each time that the staff member with whom I was speaking wasn’t able to make the refund, but that the manager would do so. On Feb 6, I was told the manager was there, but was busy. I relayed that I needed the issue resolved immediately and a return call from the manager. I have been very polite albeit it stern in my last two calls. Club Pilates has unduly taken my money and continues to take my time and cause undue stress. Studio management is awful and has been problematic during the entire course of my membership. I won’t be returning in any capacity.
• SS

  Sparrow

  Jan 24, 2021
  5.0
  I love Club Pilates! They are very client friendly/oriented. They follow the Covid standard for cleaning and safe distancing. I am so grateful we have a Club Pilates at Loehmann’s Plaza!

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