Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
481 reviews
5 stars
403
4 stars
18
3 stars
8
2 stars7
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Patrick, Larry, and Jessica.
Product Quality
Customers appreciated the wide selection of glasses and frames, noting the quality of products offered.
Appointment Issues
Several reviews highlighted problems with appointment scheduling and communication, leading to frustration among customers.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that costs were high and not always transparent.
Overall Experience
While many had positive experiences, there were notable complaints about service inconsistencies and long wait times.
- HCH C6 days ago1.0I normally don’t write reviews, but my experience at LensCrafters in Roseville was so frustrating that I feel people deserve a warning. 1. Promised 1 Week, Took Almost 3 I was told my prescription glasses would be ready in about a week. Instead, it took almost three weeks. 2. They also wrote down my phone number incorrectly, so I never received any text or call. On top of that, there was no email notification either. It’s baffling that a business handling medical prescriptions can’t even manage basic communication. 3. Prices Are Ridiculously High The cost of the glasses was honestly outrageous. For what I paid, I expected much higher quality and much better service. Completely not worth the price. 4. When I finally went in to pick up the glasses, they were crooked right out of the box. The associate tried to adjust them but couldn’t get them straight. I left the store with glasses that still didn’t fit properly. 5. No Warranty on the Glasses For glasses this expensive, I expected at least some kind of warranty. Not only was there no included warranty, but the staff member actually told me that warranty denials are common online, so they recommend paying extra for the in-store warranty. Honestly, that is ridiculous. Overall, this was one of the most disappointing optical experiences I’ve ever had. The long wait, poor communication, high prices, and lack of basic competency were extremely frustrating. I really hope they improve their customer service because this was unacceptable.
- SSS3MAJDec 30, 20255.0Wonderful and quick experience! Patrick was so helpful and make the transaction so enjoyable and easy! Completely transparent and made me feel at home!
- SVSonti VeeDec 28, 20252.0My meta glass took two weeks before it arrive. Don’t believe what they say arriving with a week or 7 days or a Week to pick glass. Saw Patrick and waited for him to help me since he was the one that help me measured my glasses. Waited for half hour since he was helping somebody. After he finished with the customer he disappeared. He didn’t even say that he’s leaving or endorse me to co workers. Good thing this one nice guy came back to help me. I won’t come back to this lens crafter anymore. Their brand name frames are expensive too.
- CICarl Golston IIDec 23, 20255.0Needed information on the Meta glasses what were available? What the cost was what the options were and I received all of that at LensCrafters with Larry. He was very patient took me through the different features of the glasses, including lenses sound playing taking photos overall pretty good
- AHalexandria hernandezDec 18, 20255.0Dr.Mann was very nice, patient, and helpful as she answered all of my questions! Larry helped me identify flattering frames, and he was so patient as I took my time deciding on the perfect pair! I had a great experience with my eye exam and frame selection! Definitely ask for Larry to help you pick the right pair of frames!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services and products does LensCrafters offer at the Roseville location?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyeglasses, sunglasses, and frames from brands like Prada, Burberry, and Oakley.
What are the operating hours of LensCrafters in Roseville?
LensCrafters is open Monday through Saturday from 9:00 AM to 9:00 PM and on Sundays from 10:00 AM to 7:00 PM.
Which insurance plans are accepted at LensCrafters Roseville?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online for LensCrafters in Roseville?
Yes, you can schedule an eye exam appointment online via their booking link at https://examappointments.com/eeca/SearchExam?Office.number=1190.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters offers in-store pickup services for your eyewear purchases.
What payment methods are accepted at LensCrafters?
Payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are LensCrafters facilities wheelchair accessible at the Roseville location?
Yes, the Roseville LensCrafters location has a wheelchair accessible entrance.
What nearby places can I visit before or after my appointment at LensCrafters in Roseville?
You can visit nearby places like Starbucks for coffee, GNC for vitamins, or Villa Fresh Italian Kitchen for a pizza meal before or after your appointment.
Is there an optometrist near LensCrafters if I need additional eye care services?
Yes, Patel Vision Group, provider of Eyexam of CA, is nearby and offers optometry and eye care services.
Where can I find entertainment or shopping options near LensCrafters in Roseville?
Nearby you can find GalleriaThe cinema, a variety of retail stores such as UNIQLO and Lands' End, and specialty shops like Build-A-Bear Workshop and Things Remembered for gifts and fun shopping experiences.