Club Pilates

Reviews

• EH

  Eric Huape

  Jun 10, 2023
  1.0
  I’ve been a loyal member for years and just had the WORST experience with the instructor from todays class! I had never felt such micro aggression and IMMEDIATELY cancelled my membership. I go to Pilates to release from my everyday stress and not to be judged and made fun of PUBLICLY!!!
• EM

  Ellen McMaster

  May 24, 2021
  5.0
  Everyone could do this and feel fantastic for doing it Love this place and the people ❤
• JO

  Jaymee O'Rafferty

  Jul 24, 2019
  4.0
  Although I share some concerns with another reviewer about the schedule changes recently and the availability/variety of afternoon classes, I generally feel that my experience at Club Pilates, Mission Grove, has been very rewarding and mostly worth the cost. I recently reached my 500th class and have virtually eliminated my knee/joint pain from a few years ago. Lupe (pictured) is a fantastic instructor. She provides challenging workouts but also is great at checking our positioning and preventing injury. Also, her funny personality and encouragement makes each class super enjoyable. Another great instructor is Michal, but she usually only has morning classes and those of us who work most mornings can't take those classes. A few of the other instructors are not as consistently good at checking positioning or giving verbal cues, and I've had neck, back and knee strain as a result. I hope managers continue to implement changes based on customer feedback. For instance, now there are some Friday afternoon classes, which is great! There have been some policy changes that are good, but occasionally the app can be confusing/misleading, and the cost to cancel a class ($10) within 12 hours is annoying. I also didn't know until recently that if a person is on a waitlist, gets automatically placed in the class last-minute, and then doesn't make it to the class, they get charged a $15 no-show fee. That policy definitely needs to change; if it is fewer than 12 hours' notice of being moved off the waitlist, a 'no-show' fee should not apply. I say adjust the cancellation window to 8 or 10 hours, because life happens, often people are sick in the morning. The pressure to remember to cancel 12 hours prior has created some stress for me. Fortunately, most of the front desk staff are incredibly helpful when it comes to these issues and can help resolve most of them. However, management should probably be more proactive at evaluating customer satisfaction in relation to the instructors to prevent injuries and strains. I have delayed renewing my unlimited membership to evaluate whether I want to continue or only pay for the 8 classes per month. It's expensive, so I want to make sure the afternoon class variety meets my needs before renewing.
• AA

  Ashlynne

  Sep 8, 2017
  5.0
  Club Pilates offers so many different types of workouts and has an amazing staff. I call this place home and have changed my own life through Pilates. Thank you for everything you've done for me. #dopilates

Frequently Asked Questions About Club Pilates