Planet Fitness

4.1
914 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
4925 Macdonald Ave, Richmond, CA
94805, United States

Hours

Reviews

4.1
914 reviews
5 stars
523
4 stars
194
3 stars
82
2 stars
30
1 star
85

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean, although some reported issues with the bathrooms and locker rooms.

Staff Attitude

Feedback on staff was mixed; while some found them friendly and helpful, others reported rudeness and unprofessional behavior.

Equipment Availability

Customers appreciated the variety of equipment available, but noted that peak hours can lead to overcrowding and difficulty accessing machines.

Customer Service

Several reviews highlighted poor customer service experiences, particularly regarding membership cancellations and responsiveness to issues.

Safety Concerns

There were serious concerns raised about safety, including theft incidents and inadequate staff response to emergencies.
  • DC
    Doris Campbell
    4 days ago
    2.0
    Staff is not helpful and are at best, rude. Place is dirty. Dust bunnies on floor and on machines. I
  • TS
    Tom Santiago
    Nov 7, 2025
    5.0
    Best place is very clean the people at the counter are very good always helpful
  • MR
    Merlyn Ramos
    Oct 5, 2025
    5.0
    Me encanta toda clase de maquinas y muy limpio todo
  • MR
    Matan Radwin
    Sep 21, 2025
    5.0
    I think this is the simplest and best gym around here and it’s so cheap too. There’s some really solid machines here, the free weights aren’t the best but work fine. Just try to avoid coming at peak times like late afternoon on weekdays because it’s so packed that it’s hard to get a good workout. Also hella people hoard the weights and good luck ever getting a chance to use the smith machine. But honestly these are all small problems I love planet fitness
  • AN
    Alicia Nelson
    Sep 18, 2025
    1.0
    Beware they love to steal your money here! Cancelled my membership last month to find out that Cory did not actually cancel my membership! When I called to speak to the manager, Eddie He told me it was my fault, he didn’t apologize or try to correct it! They have no district manager or no customer service line so now I can’t even speak to anyone about it!

Frequently Asked Questions About Planet Fitness

What is Planet Fitness Richmond, CA's mission or philosophy?

Planet Fitness believes that everyone is strong in their own way and provides a welcoming, Judgement Free Zone® to build strength at your own pace.

Where is Planet Fitness in Richmond, CA located?

Planet Fitness is located at 4925 Macdonald Ave, Richmond, CA 94805, USA.