AudioNova

Reviews

• HR

  Hugo Rael

  Nov 1, 2025
  1.0
  **Review for Yelp:** I recently visited this location and, while I was impressed by the cleanliness and friendliness of the staff, my experience was marred by significant communication issues. Upon arrival, I filled out all necessary paperwork without being informed that I could have completed it online. Additionally, I had been instructed to text my medical card coverage prior to my visit, which I did, yet the staff seemed unaware of this. I overheard confusion among the team about my coverage, which was frustrating. The main issue arose when I was informed that I needed to contact United Healthcare regarding my insurance, despite having Blue Shield. After spending over an hour on the phone with my insurance provider, I learned that I do have coverage, including a $1,000 deductible for hearing aids. However, this information was not communicated properly by the staff at the office. Ultimately, I was quoted prices that were not reflective of my actual coverage, and it felt like my concerns were dismissed. My wife, who accompanied me, ended up missing work for a visit that turned out to be unnecessary. While I understand that new staff may need time to adjust, it is critical for a healthcare provider to ensure accurate communication and proper handling of insurance matters. Unfortunately, my experience was frustrating enough that I do not plan to return. It’s perplexing how this place receives five-star reviews, given the issues I encountered.
• BR

  Betty Ramirez

  Sep 20, 2025
  5.0
  At AudioNova Redlands location I was given excellent customer service and I appreciate the professional staff greeting me and having my hearing test. I ended up needing hearing aids and when I went to pick up my hearing aids I was shown how to use them and connect them to my iPhone. Great staff and I was treated with compassion adjusting to getting hearing aids for the first time being 61 years old. Brenda Ramirez was very nice & professional. Karen was wonderful scheduling my appointments and was very nice!
• HM

  Harlan Mitchell

  Sep 10, 2025
  5.0
  I was surprised at how quickly they got me in for the hearing test. I thought it would take longer. I was very happy with the receptionist as well as the doctor and the company.
• JF

  Jea fox

  Sep 10, 2025
  5.0
  Karen was so Kind and concerned. The staff at AudioNova are so helpful and knowledgeable. I recommend their products and services.
• BF

  Bruce Fountain

  Sep 5, 2025
  5.0
  Wonderful experience! Everyone was so nice and professional. I received excellent care. Karen was so helpful and answered all my questions. She did an excellent job helping me get set up to use my insurance benefits. Brenda did a great job evaluating my hearing and helping me select the hearing aids that were best for me. I strongly recommend this clinic and staff!

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