Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
225 reviews
5 stars
215
4 stars
4
3 stars1
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Stephanie, Elliot, and Michelle, received high praise for their exceptional customer service, being described as friendly, helpful, and knowledgeable.
Professionalism
Many customers noted the professionalism of the staff, including the optometrists, who provided thorough explanations and attentive care.
Product Selection
Customers appreciated the variety of eyewear available, although some mentioned that the selection was smaller compared to other locations.
Efficiency
Several reviews highlighted the quick service and efficiency in processing orders and repairs, with many customers receiving their glasses promptly.
Mixed Experiences
While most feedback was positive, there were a few mentions of poor experiences, particularly regarding appointment organization and one rude staff member.
- MSMike SnookNov 13, 20252.0If you’re hard of hearing maybe you should go somewhere else. Dr has terrible attitude. Others were great here
- FEFabian EvansOct 16, 20255.0Took my favorite pair of glasses in to LensCrafters in Macy’s Victoria Garden. Thought I’d ruined them but A very professional and courteous you man named Nathan, not only repaired them but noticed the nose pad needed changing and took care of it as well. The kind of customer service he provided I haven’t experienced in a long time. Guess where I’m getting my next pair of glasses from! Thank you Nathan and LensCrafters
- AAAJul 31, 20255.0Steph was incredibly helpful during my visit, she went above and beyond to answer my questions and make sure I had everything I needed. The entire team is always so welcoming and friendly, and I really appreciate how they keep me updated every step of the way. Thank you all for making every visit such a pleasant experience!
- SMSalvatore MichaelJul 27, 20255.0Wow!!!! We normally go to Lens Crafters in San Bernardino. But that new regime has taken a big dump and they are just straight out rude and inconsiderate of customers. We decided to travel to Lens Crafters at Victoria Gardens, specifically the Macy's store. Wow again!!! Elliot, Ben, and Nathan are awesome!!!! Treated us great and made my wife feel welcomed. This is definitely our new stop for glasses. They have superior service and gave us the best deal without BSing us with stuff we didn't need. Go to San Berdoo if you feel like you deserve being treated like crap. Go to Macy's Lens Crafters at the Victoria Gardens if you want to feel important. Sal out......peace
- THTonya HJul 7, 20255.0The customer service was excellent and it was a pleasure working with Stephanie. Nice selection of eyewear to choose from.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters at Macy's?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters at Macy's?
They are open Monday through Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Can I pick up my eyeglasses in-store at LensCrafters at Macy's?
Yes, LensCrafters at Macy's offers in-store pickup service for your eyewear needs.
What brands of eyewear can I find at LensCrafters at Macy's?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more.
How can I schedule an eye exam appointment at LensCrafters at Macy's?
You can schedule an eye exam appointment online via their appointment booking link at examappointments.com for office number 9007.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby you can visit Benefit Cosmetics BrowBar for beauty services, Starbucks for coffee, and the Macy's Victoria Gardens department store for shopping.
Are there other fashion and accessory stores near LensCrafters at Macy's?
Yes, nearby stores include Pandora Jewelry, BCBGMAXAZRIA at Macy's, Finish Line at Macy's, and Charriol jewelry and fashion accessories store.
Where can I find sunglasses and eyewear near LensCrafters at Macy's?
You can find sunglasses and eyewear at nearby stores such as Sunglass Hut at Macy's, QUAY Victoria Gardens, and Oakley.
Does LensCrafters at Macy's have wheelchair accessible entrance and payment options?
Yes, they have a wheelchair accessible entrance and accept credit cards, debit cards, Apple Pay, and Android Pay as payment options.