Club Pilates

Reviews

• PA

  Priscila Andrade

  Aug 2, 2024
  1.0
  So I never had a problem with this location until I had to end my membership. It had completely gone over my head about the 3 month agreement before canceling. Mind you they are very strict with their policy. They do not care about your "situation" or personal life and why you can NOT make another payment for the membership. I expressed my situation with numerous managers but the payment had gone through. During this moment I wanted to speak to a manager over the phone but it would take them days to get back to me or they would simply contact me over email. I had to call again for someone to speak to me. I ended up just taking the classes I had for that month and had one single class left but I booked it after my membership ended. I spoke to an employee (Kylie) and she said it was fine and I could still use it. But then the class was no longer on my account and was removed. I called back and they said sessions can't be used after not having a membership anymore and it was not right that that employee said it was okay. They tried to make the moment better by putting me at the front of the line for the class I initially had which cut everyone else who was on the waitlist and I said I didn't want that. I found it unprofessional and unfair to those who also were waitlisted. They tried to make the moment right again and gave me that session and the 3 unused ones I PAID FOR and never got the opportunity to use because they had expired months prior and I had no knowledge about it. They said they wanted to make the moment right which made me super happy. UNTIL On Tuesday at around 10 am (7/30) I called due to some credits, and an extension. They did not want to give me the extension I had requested because I "wasn't a member" anymore and I shouldn't even be allowed these classes in the first place. I told her I wanted to speak to a manager and she said they would call me back I haven't heard anything since and if I am being honest I do not want to go back to a place that only cares about running a business rather than the satisfaction of their members. At this location, you are not allowed to use your sessions if your membership ends EVEN IF YOU PAID FOR THEM. THE POLICY IS STRICT regardless of your situation or personal issues. They do not care about you it's that simple and the goal is to run the studio only. I would not recommend it to anyone.
• KS

  Kalena Shook

  Apr 27, 2023
  5.0
  Love the atmosphere, love the instructors and employees, love the workouts!
• KC

  Kimberly Chavarria

  Apr 18, 2021
  5.0
  Very clean, love the ladies there. Very helpful.
• MA

  Maryam Abdallah

  Apr 4, 2021
  5.0
  I took the Introduction Reformer Flow class. Great workout!

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