Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
169 reviews
5 stars
138
4 stars
4
3 stars2
2 stars
3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, professionalism, and willingness to go above and beyond to assist with repairs and purchases.
Staff Performance
Specific employees like Justin, Mireya, and Alexandra received multiple commendations for their exceptional service and expertise.
Service Issues
Some customers reported significant issues with service delays, order mistakes, and poor management, indicating inconsistency in the overall experience.
Repair Services
The store was frequently noted for providing quick and free repairs, which customers greatly appreciated.
Mixed Experiences
While many reviews were positive, there were also several negative experiences highlighting poor service and management issues.
- RTRaymond TamJan 8, 20265.0Justin helped me fit my old lenses on new almost the same frames. He helped me without even asking if I was even an existing customer, no charge. Needless to say, even if I wasn't a customer, I will be in the future.
- BWbecky wiseDec 11, 20255.0Working with Emma to help solve the problem with my new glasses was a joy. I can’t say enough about how amazing her attitude and professionalism are! Thanks!
- MWMartin WongNov 24, 20255.0I bought a pair of prescription glasses from the Valley Fair Mall at Santa Clara. After wearing the new glasses for a day, it wasn’t as comfortable as I remembered when I first tried them on. So I stopped by the Pleasant Hill locations since it’s closer to my home, and hoping to return them. Ana listened to my concern and went around the store to pick out multiple frames for me to try on. Thanks to her, I was able to select a new frame that fit me much better!
- PRPaula RoemerSep 16, 20255.0Justin went the extra mile to make sure I was taken care of as my order wasn't easy. I really appreciate him! He's there on Tuesdays for sure if you want excellent service.
- ASAndres SanchezAug 14, 20255.0I came in yesterday for a routine eye exam as I had been noticing blurred lines (Which I found out were called floaters) in my vision. I was pretty shocked to learn from tests that I could have had a potential retinal detachment. The staff responded with exceptional professionalism and compassion, immediately advising me to seek care from a specialist whom they referred. They reassured me that billing/insurance concerns could be addressed at a later date as the day was coming to an end, and to put my health first. WOW. I am deeply grateful for the patient-centered approach demonstrated by the team. In an unexpected situation, I was provided with expertise and genuine human care, which made all the difference. Thank you all!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer at the Pleasant Hill location?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters in Pleasant Hill?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, plus more.
What are the operating hours for LensCrafters in Pleasant Hill?
LensCrafters is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters Pleasant Hill offer in-store pickup?
Yes, in-store pickup is available at this location.
What designer eyewear brands can I find at LensCrafters in Pleasant Hill?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
How can I schedule an eye exam appointment at LensCrafters Pleasant Hill?
You can schedule an eye exam appointment online via their booking link at https://examappointments.com/eeca/SearchExam?Office.number=5775.
What payment options are accepted at LensCrafters in Pleasant Hill?
Payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are there any optometrists near LensCrafters Pleasant Hill?
Yes, Fratto Optometry Eyexam of CA is nearby, offering additional eye care services close to LensCrafters.
What nearby dining options are available around LensCrafters in Pleasant Hill?
Nearby restaurants include Boston Market and The Royale, where you can enjoy American cuisine and relax before or after your visit.
Where can I find other services or shopping options near LensCrafters Pleasant Hill?
The Courtyard Shopping Center near LensCrafters offers a variety of shops, including clothing stores like OshKosh B'Gosh and Carter's, as well as services such as Great Clips hair salon and Massage Envy.