Club Pilates

Reviews

• JP

  Jazz P

  Aug 14, 2024
  1.0
  If you are thinking of going here- please read this whole review as somebody who attended for 3+ years: Definitely not the same place they were 3+ years ago! If you're looking for a money hungry, unclean environment and inexperienced teachers then Petaluma club Pilates is your place. When we first started we LOVEDDD Petaluma club Pilates. Owner was great and teachers were CERTIFIED AND EXPERIENCED. Fast forward 3 years and a change in ownership/management and the studio has done a COMPLETE 180° turn. A complete corporate nightmare now. First of all, the reformers only look cleaned where WE clean them after class. Look into any spring well or underneath the reformers to see it FULL of hair and dust 24/7. When management/ownership changed, we noticed half of the teachers that were there for YEARS either quit or got "terminated", we should have noticed that as a red flag but didn't. We even received a mass email to all in club Pilates from a teacher that was terminated talking about their unfair treatment and termination that was just insane. Currently, most of the teachers at THIS location are former front desk workers that took some type of workshop with club Pilates and became teachers the next day. Our last straw was hearing OUR "teacher" state that she has only ever took a "cardio sculpt" class one time because she "hated it" as she was ABOUT TO TEACH THAT SAME CLASS. Absolutely insane and unprofessional. My partner injured his back and asked for some modifications to some moves he was worried would worsen his condition to get told by the teacher "that's a good question, I'm not sure.. just stretch". And the worst of it all is trying to cancel. They require 30 days before billing cycle to cancel which makes sense but then take DAYSSS to respond back to any texts/emails and will delay response to try to get 2 months out of you instead of the 1 month upon cancellation then completely harass you. Unclear cancelling/needing of written notification will force you to have to stay for longer by the time the information is given and executed.
• DC

  Davanee Carmona

  Jul 11, 2024
  1.0
  They don’t understand that many of us have a lot of responsibility’s to do and they are not empathetic. They have no refunds whatsoever and if your are late they don’t let you in and you loose your money. So if you’re looking for a reliable and understanding service I don’t recommend this place.
• RF

  Robin Faulknor

  Mar 7, 2023
  5.0
  Started Pilates in November at club Pilates in Petaluma absolutely love the instructors and the facility
• DA

  Deanna Alarcon

  Sep 18, 2019
  5.0
  I am beyond thrilled that I found Club Pilates! A new member of about 6 weeks, with several different chronic pain/joint/muscle issues (including 3 surgeries and permanent nerve damage in my foot) they have exceeded my expectations since day one. I would highly recommend this location to both the novice and the experienced. For the first time in my life, I have found an exercise regimen that I actually look forward to, doesn't flare my sensitive body, and actually leaves me feeling refreshed, challenged, and stretched/relaxed by the end of class. Although I occasionally attend various class times, I do have a go to weekly schedule and instructor, Terri. She has been fabulous! Modifications are automatically given for my problem areas so I'm never feeling left out or less than challenged. Her knowledge in both the body and Pilates is evident! The owner, Lois, has also been incredible. Because my body demands/limitations are different day to day, she has gone above and beyond to help me get the most out of my membership / monthly rate. As someone on a extremely tight budget, and sacrificing in other ways in order to invest in myself, I am SO VERY appreciative. The member and their experience is clearly what she cares about most, which is refreshing. (That point alone had me eager to write this review.) Additionally, this location is always very clean, offers a good variety of classes and times, has an easy to use app that gives you control of your experience, convenient location with lots of parking, option to TEXT (yay!!) and a bathroom stocked with free 'womanly' supplies should one need.

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